Customer Success Understanding customer success – What is it, and why is it important for your company to achieve it? Customers are no longer satisfied with just a product or a service. They want more!  Customers’ expectations have grown exponentially, and it’s in the hands of businesses to offer more value to their customers. Without a customer-centric approach, your business could have a precarious future.  Customer Success is emerging as an essential factor in business […] Written by Sanjay Parmar June 24, 2022June 1, 2023
Customer Success Five key initiatives for organizations to embrace a customer culture Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses to cultivate a customer culture that values satisfaction. A single viral tweet or negative review can significantly impact your bottom line. In reality, many of these reviews are likely being read by your […] Written by Chandana June 17, 2022April 17, 2025
Customer Success Consider Yourself an Expert on Customer Success. Here are Eight new trends to keep an eye on. A world before the pandemic seems like a distant past, doesn’t it?  The onset of the pandemic has seen a dramatic shift in most areas of life, including the workplace, and life may never go back to what it once was. It’s almost unbelievable how much transformation each business has undergone in the past two […] Written by Soumya Nandhakumar June 2, 2022April 17, 2025
Customer Success Why is customer success so important for all of the organization’s teams? Success is what every business envisions, but the journey isn’t always straightforward. As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. However, understanding the importance of customer success is key to long-term growth and customer satisfaction. But what do you do after that? Does […] Written by Harshvardhan Thakur May 27, 2022April 17, 2025
Customer Success Is the age-old quote “The Customer is King” still applicable? Treat them as a professional friend instead. Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of […] Written by Preena Singh May 20, 2022April 29, 2024
Customer Success Would you like to build a Customer Success team? Here’s all you need to know about it. Chances are, you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why […] Written by Harshvardhan Thakur May 13, 2022April 17, 2025
Customer Success Is customer success the responsibility of a single team or the whole organization?? Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button, and it is the top priority for any organization to achieve maximum Customer Success. Can you believe that there was once a time when there was just one service provider? Now, as […] Written by Ganesh Prabhakaran S May 6, 2022April 17, 2025
Customer Success Boosting your customer success: 3 simple yet valuable tips to make it happen  Haven’t we often heard that creative marketing + good sales = a successful business model? Well, yes, and no.  While sales and marketing are imperative for success, they aren’t sufficient today, when customers have limitless alternatives.  Businesses can no longer solely rely on yearly contracts or handshakes to retain business. And let’s not forget that […] Written by Arun Prasath R April 22, 2022April 17, 2025
