Author: Soumya Nandhakumar

Soumya Nandhakumar is the Product Marketing Manager at EverestIMS Technologies Limited, where she leads content strategy for the Infraon suite. With prior experience at Dell, DBOI, and ANZ, she brings a cross-industry perspective to how enterprise IT tools are evaluated, adopted, and measured. Soumya writes on ITSM, ITAM, AIOps, and SaaS product trends, with a focus on helping IT and business leaders cut through market noise to make informed decisions. Her content is grounded in product expertise and reviewed by Infraon's technical team, ensuring that every piece reflects the operational realities of managing enterprise IT infrastructure.
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  1. ITSM
  2. Pricing Guide & Comparisons

Freshservice Pricing Guide for 2025

As organizations increasingly rely on IT service management solutions to streamline their operations and enhance customer satisfaction, understanding the costs associated with implementing such software becomes crucial. We will delve into the pricing structure of Freshservice ITSM, examining the various plans and features offered and providing insights into how businesses can leverage this platform while […]
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  1. ITSM
  2. Software Alternatives

Top 5 ServiceNow Alternatives And Competitors

ServiceNow is a cloud-based platform that provides an extensive range of ITSM solutions, including incident management, change management, problem management, and asset management. It is a single platform for enterprises looking to streamline their IT operations and enhance productivity with automated processes. However, like any technology solution, ServiceNow has some drawbacks. One such disadvantage is […]
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  1. Asset Management
  2. Software Alternatives
  3. Software Asset Management

22 best Software Asset Management Tools in 2026: SAM Tools and Solutions

“Do you know 83% of employees spend half an hour daily to retrieve information about software assets?“ As an IT-focused business leader, it is essential to keep track of your software so that you know exactly what you have, where it is running, and what you require.  From managing finances to engaging with clients, technology […]
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Importance of tracking software licenses with IT asset management software
  1. Asset Management
  2. ITAM
  3. Software License Management

Importance of Tracking Software Licenses with IT Asset Management Software

IT Asset Management (ITAM) software is essential for streamlining and automating the management of IT assets. It offers significant advantages, including tracking software licenses, compliance maintenance, cost savings, improved planning, risk management, and increased operational efficiency. Discover the importance of ITAM software and explore why Infraon’s IT Asset Management solution stands out in optimizing resources, […]
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Ticket Management Software
  1. Ticket Management

Understanding the Different Features of Ticket Management Software

Ticket management software is a valuable tool used to streamline and enhance customer support and issue resolution processes. It provides a centralized system for receiving, tracking, and resolving customer inquiries, complaints, and service requests, known as tickets. Features of ticket management software Here are some key features commonly found in ticket management software: Conclusion: Ticket […]
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  1. ITSM
  2. Pricing Guide & Comparisons

BMC Helix ITSM (Remedy) Pricing 2025

BMC Helix ITSM (Information Technology Service Management) is a powerful and comprehensive platform designed to streamline and optimize IT operations within an organization. With its advanced capabilities and user-friendly interface, it has become a leading ITSM solution on the market. However, as with any technology solution, the cost is a major consideration for businesses adopting […]
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