Author: Soumya Nandhakumar

Soumya Nandhakumar is the Product Marketing Manager at EverestIMS Technologies Limited, where she leads content strategy for the Infraon suite. With prior experience at Dell, DBOI, and ANZ, she brings a cross-industry perspective to how enterprise IT tools are evaluated, adopted, and measured. Soumya writes on ITSM, ITAM, AIOps, and SaaS product trends, with a focus on helping IT and business leaders cut through market noise to make informed decisions. Her content is grounded in product expertise and reviewed by Infraon's technical team, ensuring that every piece reflects the operational realities of managing enterprise IT infrastructure.
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  1. Asset Management

Striving for ITAM Excellence: The Role of IT Asset Tagging in 2025

Why should you consider IT asset tagging in business? Have you ever considered how it can improve visibility, making it easy to keep track of assets while reducing the risk of loss or theft? Did you know it can help you manage an organization’s inventory systematically, providing valuable data for planning, budgeting, and optimizing resources? […]
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  1. Good Reads

The Ultimate IMACD Process Guide for Seamless Transitions in 2025

Today, how do organizations navigate transformative efforts to remain competitive and adapt to market shifts? These transitions, from mergers and relocations to technological upgrades, often bring disruptions and challenges. But what role does IMACD play in managing these transitions? In this blog, you will find an In-depth examination of the vital significance of the IMACD […]
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  1. Good Reads
  2. ITSM

ITSM Consulting: A Deep Dive into Service Management Consultancy

IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […]
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  1. Asset Management
  2. Software License Management

SaaS License Management

Introduction SaaS (Software as a Service) has revolutionized software consumption, and SaaS license management has emerged as a critical aspect of modern business operations. With organizations increasingly relying on cloud-based applications, efficiently managing SaaS licenses has become essential to ensure cost-effectiveness, compliance, and optimal resource allocation. In this blog, let’s better understand SaaS license management, […]
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An Ultimate Guide To Understanding IT Risk Management
  1. AIOps
  2. Risk Management
  3. Video Blogs

An Ultimate Guide To Understanding IT Risk Management

Effective collaboration and streamlined task management are the cornerstones of success in the rapidly evolving landscape of Information Technology Operations (ITOPs). With intricate interplays of processes, systems, and technologies, a systematic approach becomes paramount to maintaining seamless operations and timely issue resolution. This is where the critical significance of IT Risk Management comes into play, […]
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AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples
  1. AI
  2. Customer Service
  3. Helpdesk Software
  4. Video Blogs

AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples

In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered. With AI in customer service and its ability to […]
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  1. Asset Management
  2. Software Alternatives

Top EZOfficeInventory Competitors & Alternatives 2025

Effective asset management is crucial to any organization’s success, allowing businesses to optimize operations, reduce costs, and maximize productivity. EZOfficeInventory has long been recognized as a leading asset tracking and management solution, providing users with comprehensive features to monitor, maintain, and control their valuable resources. However, as technology advances and market demands evolve, exploring the […]
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Hardware Asset Management Software in 2026
  1. Asset Management
  2. Asset Tracking
  3. Hardware Asset Management
  4. Hardware Inventory Management
  5. Software License Management
  6. Video Blogs

Hardware Asset Management Software in 2026

Introduction In today’s technology-driven business landscape, the effective management of hardware assets plays a crucial role in optimizing operational efficiency, reducing costs, and mitigating risks. Hardware Asset Management (HAM) refers to the systematic approach of tracking, monitoring, and managing physical assets throughout their lifecycle. To streamline and enhance this process, businesses are increasingly turning to […]
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