Author: Soumya Nandhakumar

Soumya Nandhakumar is the Product Marketing Manager at EverestIMS Technologies Limited, where she leads content strategy for the Infraon suite. With prior experience at Dell, DBOI, and ANZ, she brings a cross-industry perspective to how enterprise IT tools are evaluated, adopted, and measured. Soumya writes on ITSM, ITAM, AIOps, and SaaS product trends, with a focus on helping IT and business leaders cut through market noise to make informed decisions. Her content is grounded in product expertise and reviewed by Infraon's technical team, ensuring that every piece reflects the operational realities of managing enterprise IT infrastructure.
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  1. AI
  2. Remote Asset Monitoring

 Why Effective Wi-Fi Monitoring is Critical in Remote Environments

  From connecting employees and customers to supporting a vast array of devices, Wi-Fi networks bear a significant load. However, maintaining optimal Wi-Fi Monitoring and performance can be challenging, with issues ranging from signal interference and bandwidth problems to connectivity outages. However, enterprises often encounter several Wi-Fi issues that can disrupt operations. Signal interference caused by […]
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2331361 min
  1. Helpdesk Software
  2. IT Ticket
  3. Software Alternatives
  4. Ticket Management

20 Best Helpdesk Ticketing Systems & Tools in 2025

The basis of any successful customer service department is a responsive helpdesk ticketing system. As the world heads into 2025, the landscape of these systems is more innovative than ever, providing features that cater to the needs of large and small organizations. From AI-powered automation to intuitive user interfaces, these systems are focused on solving […]
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  1. AI
  2. Good Reads
  3. ITSM
  4. MSP

How MSPs play an invaluable role in Professional Service Automation

Professional Service Automation (PSA) is increasingly critical for fast-growing enterprises. PSA tools integrate various aspects of business management, including project management, resource allocation, and billing, into a cohesive system. This enables companies to automate their service delivery, enhancing performance and scalability. Moreover, PSA provides valuable data analytics and insights, aiding in informed decision-making and strategic […]
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  1. Customer Service
  2. Customer Success
  3. Good Reads
  4. MSP

The Future of Customer Experience: Elevating Personalization through MSPs in 2030

Does the future of business success depend on the customer experience? As technology advances customer expectations toward increased personalization, how crucial is the role of MSPs in reshaping these interactions by 2030? Does the compass of customer experience recalibrate with advancing technology? Looking ahead to 2030, is the landscape of customer experience undergoing a transformative […]
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22429 min
  1. AI
  2. Customer Service
  3. Customer Success
  4. Customer Support
  5. Good Reads
  6. Helpdesk Software

How AI-Powered Helpdesks Are Changing Customer Support

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore […]
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  1. ITOps
  2. Network Management
  3. Network Monitoring System
  4. Network Performance Monitor

Strategizing 5G Network Automation: A Comprehensive Guide to Network Management Systems for Streamlined Deployment

Does 5G technology promise a significant leap in connectivity within the telecommunications industry, reshaping communication, collaboration, and innovation? With an escalating demand for more dependable networks, does strategic planning for deploying 5G networks take notable importance? Does it highlight that navigating the complexities of 5G demands a strategic use of automation in a new era […]
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  1. ITOps
  2. Network Management
  3. Network Monitoring System

How NMS Enhances Fault Detection and Resolution for Better Telecom Network Reliability?

Can telecom networks’ reliability be essential for connecting businesses in global communications? Given the increased dependence on seamless connectivity, what role does telecommunications infrastructure play in the digital era? Picture yourself in a crucial video conference or virtually sealing a deal, and suddenly, the network falters. In an era where downtime transcends inconvenience to become […]
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  1. Customer Service
  2. Network Monitoring System

Enhancing Telecom Customer Experience: Leveraging NMS for Superior Quality of Service

Have you ever wondered how industry leaders strive for an unparalleled customer experience in telecommunications? As consumers expect faster, more reliable, and seamlessly connected services, how do telecom companies navigate the challenge of meeting and exceeding these heightened demands? Enter the transformative solution: the strategic deployment of NMS. But what makes NMS more than just […]
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10492 min
  1. Asset Management
  2. SaaS
  3. Software License Management

A step-by-step guide to conducting a thorough SaaS license audit

A software-as-a-service license audit is a systematic accounting process for managing these digital assets. Managing these licenses is crucial for organizations to ensure compliance, optimize costs, and maintain operational efficiency. However, some challenges make a SaaS license audit a resource-intensive task that requires careful planning, cross-departmental cooperation, and, often, specialized tools for tracking and analysis. […]
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