Author: Soumya Nandhakumar

Soumya Nandhakumar is the Product Marketing Manager at EverestIMS Technologies Limited, where she leads content strategy for the Infraon suite. With prior experience at Dell, DBOI, and ANZ, she brings a cross-industry perspective to how enterprise IT tools are evaluated, adopted, and measured. Soumya writes on ITSM, ITAM, AIOps, and SaaS product trends, with a focus on helping IT and business leaders cut through market noise to make informed decisions. Her content is grounded in product expertise and reviewed by Infraon's technical team, ensuring that every piece reflects the operational realities of managing enterprise IT infrastructure.
63931 min
  1. Good Reads
  2. Remote Access
  3. RMM(Remote Monitoring and Management)

How to Pick the Perfect Remote Monitoring and Management Software for Your Network

The reliance on network infrastructure has become more pronounced than ever since the pandemic. As businesses are routing to hybrid work models, the need for a robust Remote Monitoring and Management (RMM Software) is of prime importance. The consequences of network downtime that leads to security breaches are not just operational; they can be financially […]
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212711 min
  1. AI
  2. Customer Support
  3. Good Reads
  4. Helpdesk Software

Revolutionizing Customer Support: An Implementation Guide to AI-Powered Helpdesks

Integrating AI-powered helpdesk tools into your IT customer support system can be game-changing. It helps automate routine tasks, quickly resolves common inquiries, and gives support agents real-time, data-driven insights. This reduces response times and improves the accuracy and relevance of support. AI’s ability to learn from interactions ensures that service quality continuously improves. AI-powered helpdesks […]
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aws montiring 01
  1. AWS Monitoring Tool
  2. ITIM
  3. ITOps
  4. Network Availability Monitoring Tools
  5. Uptime Monitoring Software

How AWS monitoring plays a role in enhancing ITIM capabilities

For enterprises, the integration of cloud services, particularly Amazon Web Services (AWS), into the core infrastructure has become ubiquitous. The widespread adoption is driven by AWS’ extensive suite of scalable, flexible, and cost-effective services, ranging from compute and storage solutions to more advanced machine learning and analytics services. Hence, AWS monitoring is a necessity for […]
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2148868459 min
  1. Good Reads

The Complete Guide to Hiring and Retaining IT Talent

Building and retaining a skilled IT ops and service team is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this […]
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60894 min 1
  1. Asset Depreciation
  2. Asset Management
  3. Good Reads
  4. Software Asset Management
  5. Software License Management

A comprehensive guide to asset depreciation for 2026

Introduction   In finance and accounting, asset depreciation plays a crucial role in accurately reflecting the value of tangible assets over time. As we embark on a new year, businesses and individuals must understand the complexities of asset depreciation for 2026. This guide highlights the importance of asset depreciation in financial reporting, analysis, and decision-making. We […]
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1362 min
  1. Good Reads
  2. MSP
  3. Remote Access
  4. RMM(Remote Monitoring and Management)

Six Signs You Must Leverage a New RMM Tool as an MSP 

A Remote monitoring and management (RMM) tool forms the backbone of modern managed service providers (MSPs). The Best RMM tool gives MSP technicians valuable capabilities to oversee client IT infrastructure efficiently, ensuring smooth operations, proactive issue resolution, and robust security.  Importance of RMM Tools for MSPs  RMM tools streamline MSP workflows, providing real-time insights into […]
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Group 1 4 min
  1. Good Reads
  2. MSP
  3. Remote Access
  4. RMM(Remote Monitoring and Management)

Best Practices for Remote Monitoring and Management for MSPs in 2025

The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2025 in ensuring the seamless functioning of IT infrastructures for MSPs.  However, RMM is not a static service that can be delivered […]
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193059 01 min
  1. Good Reads
  2. Network Management
  3. Network Monitoring System
  4. Network Performance Monitor

How MSPs Can Help Maximize ROI of Endpoint Management Software

As the digital workplace continues to mature, organizations are increasingly relying on endpoint management software to maintain operational efficiency and security across their networks. This evolution is paralleled by the growing complexity of IT environments, where remote monitoring and management become crucial to overseeing all the devices connected to a network. Managed Service Providers (MSPs), […]
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Group 1 1 01
  1. AI
  2. Remote Asset Monitoring

 Why Effective Wi-Fi Monitoring is Critical in Remote Environments

  From connecting employees and customers to supporting a vast array of devices, Wi-Fi networks bear a significant load. However, maintaining optimal Wi-Fi Monitoring and performance can be challenging, with issues ranging from signal interference and bandwidth problems to connectivity outages. However, enterprises often encounter several Wi-Fi issues that can disrupt operations. Signal interference caused by […]
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