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ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

Let's explore

Author: Abhirup Sarkar

Business leader with Entrepreneurial Spirits and a Startup mindset !!! 15+ years experience in IT.I have a decent career track for Business Development, Strategic Account and Channel Network Development, Team Management, Territory Management for delivering and improving revenue and profit gains in target market regions.
18279 min
  1. Customer Success
  2. Customer Support
  3. Good Reads
  4. Helpdesk Software

Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […]
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  1. Good Reads
  2. ITOps
  3. MSP

Beyond IT: Diversifying Services Offered by MSPs 

Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of […]
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  1. Good Reads
  2. MSP
  3. Remote Access

How IT Managers and MSPs can drive transformation with Remote Monitoring and Management (RMM)

Managing multiple vendors in an IT ecosystem can be daunting and fraught with risks. From the complexities of contract negotiations and renewals to the compliance challenges, the process is often time-consuming. In such a scenario, RMM Tools can help, a unified, scalable solution that can streamline various aspects of IT and network infrastructure, reducing the […]
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Features of Successful Customer Facing e1669274147212
  1. Customer Service
  2. Customer Support

What is customer-facing? Customer facing roles 101

“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […]
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Importance of Remote Monitoring Maintenance RMM Infraon
  1. ITOps
  2. Remote Asset Monitoring

Why is Remote Monitoring & Maintenance Important for Companies?

Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the world, managed service providers (MSPs) and their clients are attempting to accomplish more with fewer resources. Any MSP expansion needs a remote monitoring management (RMM) platform to assist efficient techs, happy customers, and […]
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IT Asset Management Processes
  1. Asset Management
  2. ITAM

How effectively does your IT Asset Management (ITAM) process handle all your top priorities?

In a nutshell, IT asset management is the overall process of ensuring seamless and secure asset lifecycles in your IT ecosystem. An effective IT asset management process helps businesses of all sizes to monitor and manage their assets using a systematic approach. With a proven ITAM process, organizations can improve the productivity and efficiency of […]
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  1. Asset Management
  2. ITAM

Say goodbye to booming infrastructure costs by doing IT asset management right

IT assets are procured because they create value. If they are not managed well, they can create costs associated with maintenance. Most IT infrastructure teams are under constant stress to optimize their IT asset management. They are given directives by their respective company leaderships to lower IT infrastructure operational costs. So, the perennial question is […]
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