Infraon Assets Hardware vs. IT vs. Software Asset Management – Why the need for specific asset monitoring tools? Hardware asset management (HAM), IT asset management (ITAM), and software asset management (SAM) are all closely related fields that deal with the maintenance of IT assets in an enterprise. In the context of Hardware vs. Software vs. IT asset management, it’s essential to understand how each plays a unique role in tracking and managing the […] Written by Chandana June 30, 2022April 17, 2025
Customer Success Can RMM be the game-changer in terms of boosting employee productivity? As a business owner, you’re well aware of the numerous IT challenges that your company faces. But sometimes, it’s easy to forget just how important and how crucial it is to overcome them until it’s too late. After all, IT can be a double-edged sword; the very systems used to streamline your business operations can […] Written by Shafiq Muhammad June 28, 2022July 24, 2024
Customer Success Understanding customer success – What is it, and why is it important for your company to achieve it? Customers are no longer satisfied with just a product or a service. They want more! Customers’ expectations have grown exponentially, and it’s in the hands of businesses to offer more value to their customers. Without a customer-centric approach, your business could have a precarious future. Customer Success is emerging as an essential factor in business […] Written by Sanjay Parmar June 24, 2022June 1, 2023
ITSM How Does ITSM and ITOM Work Together? Imagine you are sitting at a service desk, your prime objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues, resulting in causing frustration to customers or clients, it’s high time to invest in the right tools. That’s where ITSM and […] Written by Deepak Kumar S June 24, 2022March 26, 2025
ITSM Implement Powerful ITSM Integrations with Infraon Information Technology Service Management (ITSM) is defined as the set of processes or procedures aimed at providing the best practices to align IT services with current business needs. These strategies are designed to address and optimize incidents or problems that occur in the organization. ITSM integrations are connecting the ITSM software with 3rd party applications […] Written by Deepak Gupta June 24, 2022September 5, 2024
Zero Trust Security What is Zero-Trust? How can it be a game-changer for the security, control, and monitoring of your IT infrastructure? It might appear like a challenging task to move from a centralized point of access to the network and apply a zero-trust security model. But, with growing instances of data breaches, cybersecurity threats, and the need for remote working, zero-trust network access has become a need of the hour for many organizations. It provides a […] Written by Samaresh Mandal June 23, 2022December 30, 2024
ITSM How an integrated ITSM and ITOM platform can help you accelerate it Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There’s a chance that you’re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape – causing poor […] Written by Deepak Kumar S June 21, 2022November 27, 2024
Customer Success Five key initiatives for organizations to embrace a customer culture Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses to cultivate a customer culture that values satisfaction. A single viral tweet or negative review can significantly impact your bottom line. In reality, many of these reviews are likely being read by your […] Written by Chandana June 17, 2022April 17, 2025
AIOps Why AIOPs is Important for Businesses of the Future? The technology landscape is rapidly changing, with several enterprises undergoing digital transformation. Adopting new technologies and solutions is essential if you want to build a future-proof enterprise. Artificial intelligence in IT operations or AIOps is an emerging technology that leverages artificial intelligence to help IT operations tackle the challenges of rapid digital transformation. This article […] Written by Ganesh N Kumar June 16, 2022January 3, 2025
