Checkout our case-studies to help you gain control of remote access and security
along with asset management and compliance.
Emerging HR analytics start-up eliminates spreadsheet dependency and manual audit processes with Infraon Assets. Achieves 25–50% increase in agent productivity and compliance improvement through automated asset data collection, barcode/QR code tracking, and streamlined asset allocation and approval workflows.
Description (45 words): Global wind energy company with 600+ turbines across three continents replaces ineffective spreadsheets with Infraon ITAM. Achieves 50–75% increase in productivity and compliance through real-time asset tracking, software license management, asset categorization, and automated security controls.
Leading luxury real estate developer replaces manual asset processes with Infraon Assets, gaining real-time visibility across properties and offices. Achieves 25–50% productivity gain and 50–75% compliance improvement through lifecycle management, automated AMC reminders, software license tracking, and bulk asset onboarding.cta
Global medtech leader serving 90+ countries streamlines asset operations with Infraon's SaaS-based module. Achieves 50–75% improvement across agent productivity, organization compliance, and annual IT cost savings through automated inventory agent, bulk asset onboarding, and advanced software license management.cta
India's leading identity verification platform, processing 25 million monthly verifications, replaces spreadsheet-based asset tracking with Infraon ITAM. Achieves 25–50% productivity and compliance improvement through inventory agent installation, barcode/QR scanning, automated approval workflows, and centralized license management.
IT consulting firm founded in 2009 gains full control over asset lifecycle after replacing spreadsheets with Infraon ITAM. Achieves 50% productivity increase and 75% compliance improvement through streamlined lifecycle management, barcode-based audits, automated inventory scanning, and centralized license visibility.cta
Leading repair and maintenance management company replaces email and spreadsheet-based support with Infraon Helpdesk. Improves customer satisfaction, agent productivity, and compliance through omni-channel ticket creation, self-service portal, automated ticket allocation, mobile app access, and real-time analytics dashboards.cta
Leading Indian ISP serving nearly 2 million homes gains centralized monitoring of links, bandwidth, and SLAs across 5,000+ nodes. Reduces device outages and equips field engineers with pre-arrival issue intelligence through tree-based topology, helpdesk integration, and flexible license management.ion.
Global communications infrastructure provider consolidates multi-tool monitoring into a single InfraonIMS deployment, actively monitoring 1,200+ network devices and servers. Gains role-based dashboards, granular tunnel monitoring across Cisco and Juniper devices, multi-level threshold alerting, and proactive fault management from a centralized US data center.
Leading retail financial services company managing 3,000+ systems across 500+ branches achieves 99.99% network uptime during peak trading hours. Gains proactive fault detection, root-cause analysis, centralized geographic branch visibility, improved MTTR, and vendor SLA management through Infraon's network monitoring solution.ion.
Global IT solutions provider operating across six continents consolidates fragmented monitoring tools into a single Infraon IMS deployment. Achieves centralized health and performance monitoring of 1,000+ network devices, granular Cisco and Juniper tunnel visibility, real-time alerting, and multi-tenant architecture for customer infrastructure management.cta
India's first pan-India unified license telecom operator deploys Infraon to monitor 250+ statistics per device across 100,000+ tower sites. Achieves minimal business downtime, predictive maintenance, real-time tower utility reporting, optimized diesel generator run-hours, and seamless SNMP trap integration with existing NOC infrastructure.cta
Airport Authority of India's Rajkot hub deploys Infraon Infinity to manage a heterogeneous fleet of network devices, servers, and legacy systems from a single console. Gains automated configuration backups, intelligent fault alerting, role-based dashboards, predictive analytics, and faster fault recovery across all infrastructure components.
Abu Dhabi's leading sustainable water solutions company deploys Infraon Infinity on premises to replace outsourced IT operations with in-house control. Achieves ISO/IEC 20000 certification, reduces vendor costs, improves team collaboration, and gains flexible SLA management through a fully integrated NMS, ITSM, and NCCM platform.cta
Joint venture automotive manufacturer replaces fragmented spreadsheets and manual support processes with Infraon Infinity's unified ITOps suite. Achieves 75% improvement in productivity, compliance, and IT cost reduction through real-time asset lifecycle tracking, no-code ticketing workflows, centralized knowledge base, and comprehensive software license management.cta
India's largest aroma chemicals exporter and Mariwala Group company replaces email-based service management with Infraon ITSM. Achieves 25–50% improvement in customer satisfaction and compliance, and 50–75% boost in agent productivity through omni-channel ticketing, automated multi-department approvals, SLA management, and integrated asset lifecycle tracking.cta
World's largest non-captive surgical needles manufacturer unifies fragmented ITSM tools into a single Infraon platform. Achieves over 75% improvement in customer satisfaction, agent productivity, IT cost reduction, and compliance adherence through self-service portal, automated ticket allocation, multi-profile SLA management, and real-time workload analytics.
Trivandrum-based IT firm serving Middle East clients transitions from a limited in-house application to Infraon ITSM. Achieves 50–75% improvement in customer satisfaction and agent productivity, over 75% compliance adherence, and 25–50% IT cost reduction through omni-channel ticketing, automated workflows, and asset lifecycle management.
The Arab world's first governance and public policy institution replaces multi-channel manual support with Infraon ITSM. Achieves up to 75% improvement in agent productivity and 50–75% compliance increase through self-service portal, analytics-rich dashboards, multi-profile SLA management, and comprehensive AMC and software license tracking.
Premier Indian electronic components distribution company founded in 1990, modernizes ITSM with Infraon, replacing email and spreadsheet-based tracking. Achieves over 75% improvement across customer satisfaction, agent productivity, IT spend reduction, and organizational compliance through automated ticket management, load distribution, and integrated asset lifecycle management.
One of India's largest semiconductor manufacturers deploys Infraon ITSM to manage complex facility access permissions for 18,000+ employees across multi-block plants. Reduces ticket creation time and effort through multi-template request management, conditional bulk approvals, daily task recording, and location-based automated ticket routing across distributed facilities.
India's largest B2B distribution platform with 1 million+ retailers and 10,000+ employees deploys Infraon ITSM to unify support across 900+ cities. Enables 130 agents with 24×7 support, manages 15,000+ assets and 500+ daily tickets through Slack, HRMS, Azure AD integrations, and full workflow automation.
Global digital transformation leader UST deploys Infraon ITSM on premises to manage infrastructure for Muthoot Finance across data centers, HQ, and branches. Achieves higher productivity, faster resolution times, and improved CSAT through ITIL-compliant service management, MCM and Icinga NMS integration, AD/SSO, and complete asset lifecycle management.
Fortune 500 restaurant company operating 39,000+ outlets across 130+ countries deploy Infraon ITSM to eliminate ticketing redundancies and modernize service delivery. Streamlines operations with email-to-incident conversion, WhatsApp-to-incident integration, multilevel service catalogues, customized SLA-based resolution, and structured customer feedback collection across global restaurant operations.
One of India's largest public sector banks with 10,000 branches automates network configuration and compliance workflows for 15,000+ multi-vendor devices using Infraon NCCM. Achieves real-time vulnerability detection, RBI compliance adherence, unauthorized access prevention, and configuration error reduction through intelligent change tracking and approval-based deployment.
India's first fully integrated electrical utility company serving 3.4 million consumers deploys Infraon NMS for single-screen, real-time visibility across all network devices and servers via SNMP/WMI. Achieves instant fault alerting, scheduled configuration backups, customizable MIS reports, and centralized topology visualization for minimized network downtime.
Leading Iranian telecom provider deploys Infraon's turnkey OSS solution to unify Huawei, Eltex, and Delsa infrastructure across a GIS-integrated platform. Achieves zero-touch ONT provisioning, BPA-driven end-to-end orchestration, feasibility-to-activation in minutes, centralized active/passive inventory management, and scalable architecture capable of supporting 4 million subscribers.
Malaysia's premier government-linked telecom provider deploys Infraon OSS to manage its multi-vendor 5G network across NG Core, Aggregator, IGW, and CSR elements using Agile Open Container Methodology. Gains Zero Touch Provisioning, NIST-based vulnerability detection, end-to-end service assurance, real-time quality of service (QoS) monitoring, and centralized configuration management.
UAE's leading FTTH service provider deploys Infraon's turnkey OSS solution to unify Huawei, Eltex, and Delsa infrastructure through GIS-integrated inventory and BPA-driven orchestration. Achieves zero-touch ONT provisioning, real-time feasibility validation, cross-domain SLA adherence, proactive fault detection, and scalable architecture for 4 million subscriber deployments.
India's largest fixed telephony and broadband provider deploys Infraon Suite (IMS + ITSM) to proactively monitor link health across thousands of locations serving Madhya Pradesh, SWAN, and the High Court. Achieves 99% SLA adherence, automatic fault-to-ticket creation, root-cause analysis, RIMS-based remote management, and elimination of SLA breach penalties.
India's leading specialty mother and childcare hospital chain, deploying Infraon Suite (IMS + ITSM) across its national network, gains hawk-eye visibility over 400+ devices. Achieves proactive fault detection, minimizes MPLS downtime, centralizes incident management, monitors database for patient records, improves MTTR, and significantly reduces TCO.
Category 'A' ISP with 2 lakh+ customers and 25,000 access points across India deploys Infraon Suite to unify link monitoring and ticketing into a single platform. Achieves 99% SLA adherence, proactive alarm-to-ticket automation, geo-map fault visibility, mobile app for field engineers, and seamless HADOOP and CRM integration.
Leading neo-banking player with 1,370 branches deploys Infraon's integrated product suite to unify network configuration, infrastructure monitoring, and IT service management. Gains PAN India visibility, automated vulnerability detection, RBI-aligned policy compliance, Netflow-based bandwidth analysis, automatic alert-to-ticket creation, and reduced network downtime across all branch operations.
State police departments and law enforcement agencies across India gain centralized NOC capabilities with Infraon's ITOps suite. Achieves enhanced monitoring, faster incident resolution, and improved IT team productivity through real-time CCTV and device surveillance, automated ticket creation, single sign-in console, and dynamic dashboards.
TCS deploys Infraon's integrated suite to manage the Passport Seva Project across India, monitoring 3,000 network devices, automating 1,000 devices, managing 1,70,000 assets, and handling 100 remote desktop licenses. Achieves single-vendor coverage across IMS, ITSM, NCCM, Patch Management, and Remote Access modules.
The top three VSAT service providers managing 15,000–20,000 complaints system-wide replace manual processes with Infraon ITSM. Achieves improved ticket resolution times, higher SLA compliance, and enhanced customer satisfaction through customizable ticketing, automated SLA management, performance dashboards, and scalable infrastructure supporting 80,000+ nodes.
Leading MENA insurer streamlines customer support and asset operations with Infraon ITSM. Achieves 50–75% improvement in customer satisfaction, 25–50% cost reduction on IT spends, and 25–50% compliance improvement through real-time asset management, a code-free self-service portal, and Gen AI-powered automated ticket prioritization.
India's leading IT security value-added distributor with 1,000+ partners across 11 cities replaces manual ticketing with Infraon ITSM. Achieves 50–75% improvement in customer satisfaction, 75% compliance improvement, and 25–50% IT cost reduction through Gen AI ticket prioritization, SLA management, no-code workflows, and real-time workload monitoring.
Leading Indian system integrator with 1,200+ professionals and 130+ locations streamline pan-India asset and support operations with Infraon ITAM. Achieves 40% productivity increase and 80% reduction in training time through bulk asset uploads, barcode/QR tracking, automated SLA management, and centralized multi-customer visibility dashboards.
State-owned telecom company enabling Digital India connectivity deploys Infraon OSS to monitor 110 OLTs and 2,000 ONTs across a complex GPON infrastructure. Gains centralized multi-service management for internet, voice, video, Wi-Fi, and IPTV through event correlation, root cause analysis, integrated ticketing, and State-Central NOC integration.
Prominent telecom infrastructure provider operating a 46,000 KM fiber optic network consolidates fragmented operations with Infraon OSS. Gains unified monitoring of 5,000+ IP/MPLS devices and 100+ transport network elements, cross-domain correlation, closed-loop automation, and dedicated customer portal access with geo-map topology visualization.
Tata Teleservices Limited, managing a 125,000 KM fiber network across 22 telecom circles, deploys Infraon OSS to unify 40,000+ network elements across 100+ EMS systems. Achieves centralized inventory tracking, circuit discovery, and stitching across SDH, DWDM, ASON, OTN, PTN, and IP/MPLS, with transmission auditing and capacity planning.
India's leading ICT services provider automates network operations across ~100,000 links with Infraon OSS. Achieves 25–30% productivity increase, 30–40% IT cost reduction, and 50% reduction in both tickets and alert noise through unified multi-vendor monitoring, automated link provisioning, event pattern analysis, and real-time portal access for 400+ corporate customers.
India's leading electricity transmission organization, managing 41,000 KM of fiber optic network across SDH, PDH, DWDM, and IP MPLS technologies, consolidates 10+ EMS systems with Infraon OSS. Achieves 99% service availability, reduced OEM/MSP dependency, automated fault management, GIS-integrated inventory tracking, and end-to-end L2/L3 service provisioning.
Tamil Nadu's state-led digital connectivity initiative, connecting 12,500+ gram panchayats, gains centralized end-to-end network visibility with Infraon OSS. Reduces MTTR, automates fault ticketing for field engineers, accelerates service provisioning from days to minutes, and enables cross-domain correlation across DWDM and IP/MPLS cores via GIS-integrated inventory management.
India's largest mobile network operator deploys Infraon Suite (IMS + ITSM) to monitor 200+ VSAT connections and 1,000+ devices across 87 digital media sites. Achieves minimal business downtime, 24/7 monitoring, automatic incident ticketing with SLA and escalation rules, and granular projector, audio, and server health visibility.