BSNL Achieves 99% SLA Adherence and Eliminates Penalty Costs Across Madhya Pradesh with Infraon Suite
Product: Infraon Infinity
India's largest fixed telephony and broadband provider deploys Infraon Suite (IMS + ITSM) to proactively monitor link health across thousands of locations serving Madhya Pradesh, SWAN, and the High Court. Achieves 99% SLA adherence, automatic fault-to-ticket creation, root-cause analysis, RIMS-based remote management, and elimination of SLA breach penalties.
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