SMET Achieves Over 75% Improvement Across Customer Satisfaction, Productivity & Compliance with Infraon ITSM
Product: Infraon ITSM
Premier Indian electronic components distribution company founded in 1990, modernizes ITSM with Infraon, replacing email and spreadsheet-based tracking. Achieves over 75% improvement across customer satisfaction, agent productivity, IT spend reduction, and organizational compliance through automated ticket management, load distribution, and integrated asset lifecycle management.
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