SMET Achieves Over 75% Improvement Across Customer Satisfaction, Productivity & Compliance with Infraon ITSM

Product: Infraon ITSM

Premier Indian electronic components distribution company founded in 1990, modernizes ITSM with Infraon, replacing email and spreadsheet-based tracking. Achieves over 75% improvement across customer satisfaction, agent productivity, IT spend reduction, and organizational compliance through automated ticket management, load distribution, and integrated asset lifecycle management.