Healthium Medtech Achieves Over 75% Improvement Across Customer Satisfaction, Productivity & Compliance with Infraon ITSM

Product: Infraon ITSM

World's largest non-captive surgical needles manufacturer unifies fragmented ITSM tools into a single Infraon platform. Achieves over 75% improvement in customer satisfaction, agent productivity, IT cost reduction, and compliance adherence through self-service portal, automated ticket allocation, multi-profile SLA management, and real-time workload analytics.

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