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Eternis Fine Chemicals Achieves 50–75% Agent Productivity Gain with Infraon ITSM
Product: Infraon ITSM
India's largest aroma chemicals exporter and Mariwala Group company replaces email-based service management with Infraon ITSM. Achieves 25–50% improvement in customer satisfaction and compliance, and 50–75% boost in agent productivity through omni-channel ticketing, automated multi-department approvals, SLA management, and integrated asset lifecycle tracking.cta
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