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ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

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ITSM

96014 min
  1. AI
  2. Good Reads
  3. ITSM

How IT admins can use Gen AI to manage IT service requests

In today’s technology-driven organizations, IT administrators face an ever-growing volume of IT service requests ranging from routine troubleshooting to complex system integrations. As the backbone of operational efficiency, they are continually searching for methods to streamline workflows and improve response times without affecting the service quality. Enter Generative AI is a transformative tool that has […]
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34202 min
  1. AI
  2. Good Reads
  3. ITSM

The importance of CSI in ITSM frameworks: What do modern enterprises need to know?

Modern enterprises face numerous challenges in maintaining and improving service delivery. These range from rapidly changing technological advancements to escalating customer expectations and the need for agile responses to market shifts. It’s why, as the name implies, Continuous Service Improvement (CSI) is a huge part of IT Service Management (ITSM). CSI represents a systematic approach […]
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611 min
  1. Good Reads
  2. ITOps
  3. ITSM
  4. Network Availability Monitoring Tools

10 Reasons Why Effective Kubernetes Monitoring is a Must-Have in ITOps

The implementation and management of containerized applications using Kubernetes have become increasingly prevalent. It has made a huge difference to critical aspects of ITOps, such as Network Management Systems (NMS), IT Service Management (ITSM), and IT Infrastructure Monitoring (ITIM) frameworks.  Related blog: Why AI-enabled ITOPs is critical for smarter banking operations Let’s look at ten […]
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284938 min
  1. AI
  2. Asset Management
  3. Helpdesk Software
  4. ITOps
  5. ITSM
  6. Network Configuration Management

Why AI-enabled ITOPs is critical for smarter banking operations

Banks face numerous challenges, from managing vast amounts of data to ensuring robust security measures and maintaining regulatory compliance. That’s why AI-enabled ITOPs offer a powerful solution to these challenges by automating routine tasks, enhancing predictive capabilities, and providing real-time insights. It’s how banks can remain competitive, secure, and streamlined in an increasingly digital landscape. […]
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15222 min
  1. Good Reads
  2. ITSM
  3. Workflow Automation

How Workflow Automation Frees IT Admins to Maximize Their Potential

In modern business environments, IT administrators help support and maintain the overall technological infrastructure of organizations. With the rise of workflow automation in IT operations, there is a marked increase in productivity and operational performance.  Workflow automation in IT operations refers to the strategic application of technologies to carry out routine, complex tasks that traditionally […]
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491 min
  1. ITSM

Continuous Service Improvement (CSI) in the ITSM frameworks: Everything you should know

Continuous Service Improvement (CSI) is a key part of IT Service Management (ITSM) for systematically enhancing IT services and processes. It involves regularly reviewing and improving the alignment of IT services with business goals. It ensures IT services continually evolve to meet changing business needs, thereby supporting growth and adaptability. Various ITSM frameworks incorporate CSI, […]
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21740 min
  1. AI
  2. Customer Success
  3. ITSM

How Do ITSM Systems with AI Based Collaboration Workspaces Enhance Productivity and Foster Customer Success?

With the increased demand for the digitalization and automation of business operations over the past few years, IT Service Management (ITSM) has undergone significant transformation. For IT service departments, the accelerated pace of digital transformation has brought new challenges, such as an increased dependency on IT solutions, legal and regulatory compliance, and growing IT complexity. […]
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57662 min
  1. Good Reads
  2. ITSM
  3. MSP

How IT managers and MSPs can collaborate to deliver ITSM efficiency

The IT ecosystem has seen unprecedented changes in recent years. With the advent of cloud computing, distributed architectures, and continuous technological innovations, managing and delivering ITSM efficiency has become a complex task. This complexity has made the collaboration between IT managers and Managed Service Providers (MSPs) increasingly crucial. Related blog: How MSPs play an invaluable […]
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business solutions success strategic
  1. AI
  2. Good Reads
  3. MSP

Why a collaborative approach between MSPs and IT managers is crucial

Many organizations are partnering with Managed Service Providers (MSPs) to boost their IT capabilities and support systems. However, the rise of MSPs does not signify the replacement of internal IT teams but rather an opportunity for collaboration and growth. First, let’s briefly understand the roles of MSPs and IT Managers. Managed Service Providers are external […]
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