AI Agent Assistance for Customer Support: Everything You Should Know Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […] Written by Sanjiv Vaigankar June 21, 2024July 4, 2025
What is the Role of AIOps in Modern Network Management? In IT, the introduction of Artificial Intelligence for IT Operations (AIOps) has been nothing short of revolutionary. As networks become increasingly complex and data-driven, traditional network management methods are proving inadequate. AIOps has emerged as a critical tool in the arsenal of network managers, offering innovative solutions to manage and optimize networks in real-time. In […] Written by Satish Kumar November 21, 2023January 22, 2024
5 Benefits of an IT Asset Disposition Plan Introduction: Understanding IT Asset Disposition (ITAD) IT asset disposition plan (ITAD) is the process of securely managing and disposing of outdated or unwanted IT equipment, such as computers, servers, and networking devices. It ensures that sensitive data is permanently erased, hardware is either recycled or repurposed, and disposal follows environmental regulations. A proper IT asset […] Written by Manish Mohan April 4, 2025April 11, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management Top 5 Asset Management Optimization Techniques For 2025 The asset management industry is becoming increasingly important for companies to maximize their techniques to stay competitive. As asset management technology progresses, so do all the techniques and strategies used to maximize profits and optimize asset management. This blog covers the top five asset management optimization techniques for 2025 and provides insights on implementing them […] Written by Chandana April 20, 2023September 2, 2025
Asset Management Fixed Asset Management Video Blogs Challenges in Physical Verification of Fixed Assets Are you confident that all your fixed assets inventory is accounted for? What if hidden discrepancies are draining your business resources? Fixed asset verification ensures that your fixed assets, such as machinery, vehicles, and equipment, are properly managed and tracked. Effective fixed asset tracking system remains a significant challenge for many businesses. This is where […] Written by Manjeet Gupta April 19, 2023September 10, 2025
Asset Management Hardware Inventory Management Inventory Management Video Blogs All About Office Supplies Inventory Management Software In today’s highly competitive and digital era, maintaining an accurate inventory of office supplies is crucial for a company’s success. Not only does it ensure that employees have the necessary tools to do their jobs, but it also helps keep costs down by avoiding overstocking or understocking. That’s where office supplies inventory management software comes […] Written by Prashanth April 18, 2023January 3, 2025
Asset Management Video Blogs Key features to consider while choosing Asset Management Software The asset management industry has grown significantly in recent years, driven in part by the need to keep pace with the competition and, in part, to meet evolving customer needs. As a result, organizations are increasingly looking for ways to ensure their assets are well-managed and protected against potential risks. This article will discuss the […] Written by Ganesh Prabhakaran S April 17, 2023January 22, 2024
Software License Management Asset Management Future of software license management – Trends and innovations to watch out for In today’s era of ubiquitous SaaS, software license management has become crucial for organizations that heavily rely on technology. Just to give a quick rundown, it entails closely monitoring and tracking software licenses to ensure that they possess the necessary licenses to meet current and future requirements. It is currently a bigger need than ever […] Written by Arun Prasath R April 13, 2023January 22, 2024
Asset Management Asset Maintenance Software Video Blogs Best Asset Maintenance Software Guide in 2025 In today’s digital-first business environment, asset maintenance has become essential to any organization’s success. Proper maintenance of assets, ranging from equipment and machinery to buildings and facilities, can help businesses reduce costs, increase efficiency, and improve safety. However, managing assets can be challenging, especially if the organization relies on manual processes. Fortunately, asset maintenance software […] Written by Muddada Shyam Sunder April 11, 2023July 7, 2025
ITAM Asset Management Video Blogs Why IT Asset Management (ITAM) Is Important and Its Benefits Information technology (IT) has become an essential component of modern business operations. Companies rely on IT assets such as hardware, software, and networks to manage their day-to-day activities, support their employees, and deliver products and services to customers. However, as organizations grow, their IT infrastructure becomes more complex, making it challenging to keep track of […] Written by Soumya Nandhakumar April 10, 2023July 14, 2025
ITSM Digital Employee Experience (DEX) Good Reads How ITSM Can Transform the Digital Experiences of Employees It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […] Written by Chandana April 10, 2023December 30, 2024
ITOps Will SaaS IT Operation Management Ever Rule the World? SaaS is a cloud-based software licensing model that allows access to data from any device with an internet connection and a web browser. SaaS IT operation management consists of minimizing the cost of unused SaaS products and maximizing their use. Across industries, software as a service has become a more viable option due to its […] Written by Ganesh Prabhakaran S March 31, 2023July 7, 2025
ITOps What are the common challenges in IT Operations management? ITOM Software manages the day-to-day operations of an information technology (IT) department. The goal of IT operations management is to ensure that the department runs smoothly and efficiently while meeting the business’s needs. However, ITOM can be a challenge, as several factors must be considered. IT operations management has been encountering a few challenges recently, […] Written by Pon Vijaya Raghvan March 31, 2023April 11, 2025
ITOps The Ultimate Checklist for Buying IT Operations Management Tools Choosing a new IT operations management tool is challenging. Several factors must be considered before investing in a tool. IT expenses account for an average of 10%- 15% of business revenue, so making an informed decision about purchasing a tool is crucial for your company. Related article: Why SaaS equilibrium is crucial to surviving the […] Written by Vinutha March 31, 2023April 11, 2025
Inventory Management Asset Management Video Blogs A Complete Guide to IT asset Inventory Technology is a major part of our lives, and it’s essential to keep track of all of the assets that your business or organization utilizes. An inventory of IT assets, including hardware, software, and license information, is essential for an effective IT management strategy. This article provides a complete guide to IT asset inventory, its […] Written by Soumya Nandhakumar March 28, 2023January 3, 2025
