Good Reads Solutions Best Practices and Processes to Organize Your Work Orders Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, […] Written by Soumya Nandhakumar December 26, 2022May 25, 2023
AIOps How Is AIOps Transforming the Future of IT Operations? Did you know that Artificial Intelligence began as an experimental program? However, as global spending on Artificial Intelligence stood at over $118 billion in 2022 and continues to grow, it’s become apparent that this is one experiment that’s here to stay and will completely transform the way business and IT operations are undertaken. Related article: […] Written by Arun Prasath R December 7, 2022September 5, 2024
Customer Success What is a Customer Success Manager: Responsibilities, skills, and qualifications? Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your products and building the consumer relationship will determine whether you succeed or fail. A customer success manager can help with that. Customer success managers assist clients, from prospects to active users, and foster […] Written by Sanjiv Vaigankar October 2, 2022May 24, 2023
Customer Service Improve and calculate customer retention rate An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your […] Written by Sanjay Parmar September 21, 2022June 27, 2023
Inventory Management Spare Parts Inventory Management Best Practices Inventory management is one of the most important aspects of any business, and spare parts inventory management is no different. Spare parts inventory management is the process of organizing, storing, and controlling spare parts and components inventory to ensure that they are available when needed and to avoid obsolescence. There are many factors to consider […] Written by Ganesh N Kumar September 20, 2022May 29, 2023
ITSM ITSM Best Practices to Drive Business Value in 2024 Even when services were limited to on-premise hardware solutions, managing IT assets and services was very difficult. Now that the services used and offered by companies on the IT front have expanded exponentially, their management has become more critical and, of course, more difficult. IT service management solutions have therefore become necessary for businesses. Here […] Written by Deepak Gupta September 8, 2022September 5, 2024
Helpdesk Software Software Alternatives Elevate Helpdesk System: 10 Niche Solutions to Explore Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […] Written by Samaresh Mandal September 2, 2022August 24, 2023
Helpdesk Software A Close Look Into Help Desk Metrics & Service Desk KPIs How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […] Written by Samaresh Mandal September 2, 2022May 29, 2023
Customer Success Contact Center vs. Call Center in 2023: Explained A contact center is a centralized office that provides customer support through various channels such as phone, email, web, and chat. A call center is a type of contact center that deals primarily with phone calls. The main difference between a contact center and a call center is the type of channels that each one […] Written by Harshvardhan Thakur August 24, 2022July 6, 2023
