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Sanjiv Vaigankar

Sanjiv Vaigankar's articles

businessman touching virtual touch screen select smiley face emotion button best evaluation customer client satisfaction concept 1
  1. Customer Success
  2. Customer Support
  3. Good Reads

The art and science of bridging the goals of IT teams and customer success teams

The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […]
Written by
customer selects smiley face sad face icons wooden cube symbolizing service rating satisfaction copy space available min
  1. AI
  2. Good Reads

AI-Driven Sentiment Analysis: Embracing the Future of Insights

As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […]
Written by
Most Effective Ways to Use Generative AI in Customer Service
  1. AI
  2. ChatGPT
  3. Customer Service
  4. Video Blogs

Most Effective Ways to Use Generative AI in Customer Service

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions. By […]
Written by
Customer satisfaction surveys 3f1b4526455f344394b29e1dd879cc2e 2000
  1. Customer Survey
  2. Customer Service

How to Create Customer Surveys: Steps and Importance

Customer surveys are an essential part of any business. They can help you gather feedback about your products or services. They also help you understand what your customers want and improve your overall customer service. Creating a customer survey can be daunting, but it does not have to be. In this article, we will walk […]
Written by
types of customers
  1. Customer Service

Types of Customers and What They Need

In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or […]
Written by
The importance of personalized customer service in 2022 Infraon
  1. Customer Service

The importance of personalized customer service in 2023

Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever […]
Written by
What is a Customer Success Manager Responsibilities skills and qualifications Infraon
  1. Customer Success

What is a Customer Success Manager: Responsibilities, skills, and qualifications?

Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your products and building the consumer relationship will determine whether you succeed or fail. A customer success manager can help with that. Customer success managers assist clients, from prospects to active users, and foster […]
Written by
Customer Support Vs Customer Service Whats the Difference Infraon
  1. Customer Support

Customer Support Vs Customer Service in 2023: Explained

A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring income. Organizations must understand customer support and customer service to expand their business. By understanding both, you’ll be able to communicate job responsibilities more precisely to your staff, make wiser hiring decisions, decrease […]
Written by
What is Customer Retention in 2022
  1. Customer Success

What Is Customer Retention in 2023? Definition and Guide

Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared to only 5 – 20% for a new prospect? And according to InMoment, 77% of customers have lasting relationships with particular companies that last up to 10 years. Yet, in marketing, customer acquisition has long […]
Written by
The Most Important Customer Service Skills Employees Must Have In 2022
  1. Customer Success

What are the Must-Have Customer Service Skills in 2023? 

Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a business is? Probably not, right? No matter how excellent a company’s product/service is, it will lose out on business if its customer service is not up to the mark.  However, even businesses with […]
Written by

Sanjiv Vaigankar's articles

businessman touching virtual touch screen select smiley face emotion button best evaluation customer client satisfaction concept 1
  1. Customer Success
  2. Customer Support
  3. Good Reads

The art and science of bridging the goals of IT teams and customer success teams

The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […]
Written by
customer selects smiley face sad face icons wooden cube symbolizing service rating satisfaction copy space available min
  1. AI
  2. Good Reads

AI-Driven Sentiment Analysis: Embracing the Future of Insights

As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […]
Written by
Most Effective Ways to Use Generative AI in Customer Service
  1. AI
  2. ChatGPT
  3. Customer Service
  4. Video Blogs

Most Effective Ways to Use Generative AI in Customer Service

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions. By […]
Written by
Customer satisfaction surveys 3f1b4526455f344394b29e1dd879cc2e 2000
  1. Customer Survey
  2. Customer Service

How to Create Customer Surveys: Steps and Importance

Customer surveys are an essential part of any business. They can help you gather feedback about your products or services. They also help you understand what your customers want and improve your overall customer service. Creating a customer survey can be daunting, but it does not have to be. In this article, we will walk […]
Written by
types of customers
  1. Customer Service

Types of Customers and What They Need

In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or […]
Written by
The importance of personalized customer service in 2022 Infraon
  1. Customer Service

The importance of personalized customer service in 2023

Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever […]
Written by
What is a Customer Success Manager Responsibilities skills and qualifications Infraon
  1. Customer Success

What is a Customer Success Manager: Responsibilities, skills, and qualifications?

Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your products and building the consumer relationship will determine whether you succeed or fail. A customer success manager can help with that. Customer success managers assist clients, from prospects to active users, and foster […]
Written by
Customer Support Vs Customer Service Whats the Difference Infraon
  1. Customer Support

Customer Support Vs Customer Service in 2023: Explained

A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring income. Organizations must understand customer support and customer service to expand their business. By understanding both, you’ll be able to communicate job responsibilities more precisely to your staff, make wiser hiring decisions, decrease […]
Written by
What is Customer Retention in 2022
  1. Customer Success

What Is Customer Retention in 2023? Definition and Guide

Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared to only 5 – 20% for a new prospect? And according to InMoment, 77% of customers have lasting relationships with particular companies that last up to 10 years. Yet, in marketing, customer acquisition has long […]
Written by
The Most Important Customer Service Skills Employees Must Have In 2022
  1. Customer Success

What are the Must-Have Customer Service Skills in 2023? 

Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a business is? Probably not, right? No matter how excellent a company’s product/service is, it will lose out on business if its customer service is not up to the mark.  However, even businesses with […]
Written by