ITSM

  1. Good Reads
  2. ITSM
Modern IT environments generate thousands of alerts and system events daily, making it challenging for teams to identify what truly matters. Manually identifying the root cause across multiple alerts is time-consuming and often results in delays. That’s where event correlation helps. If you’re wondering what event correlation is, it’s the process of linking related events […]
  1. Good Reads
  2. ITSM
As IT systems grow more complex, ensuring stability and scalability has become more critical than ever. That’s where Site Reliability Engineering (SRE) comes in a discipline pioneered by Google to bridge the gap between development and operations. At Infraon, we blend SRE best practices with deep observability to help businesses achieve maximum uptime, performance, and […]
  1. ITSM
  2. Ticket Management Software
In modern IT environments, service disruptions, support queries, and system incidents need structured handling. Ad-hoc responses and scattered communication channels can lead to unresolved issues and missed commitments. This is where an IT ticketing system steps in. They help convert every problem, request, or alert into a manageable digital entry. In this blog, you’ll get […]
  1. ITSM
  2. Self Service Portal
The volume of repetitive service requests, from leave applications to password resets, grows exponentially. To manage this surge, more teams are turning to self-service portals. These platforms provide users with direct access to information, support, and tools, eliminating dependency on helpdesk agents or HR teams for routine tasks. By offering a streamlined interface, employee self-service […]
  1. ITSM
  2. Release Management
Software delivery can derail quickly without structure. Version mismatches, failed rollbacks, broken features, these are often symptoms of a weak or unclear release management process.  Release management brings order to the chaos by defining how features, bug fixes, and system updates move from development to production. It sets expectations, aligns timelines, and reduces deployment risk.   […]
  1. Good Reads
  2. ITSM
  3. Service Level Agreement
Service delivery in ITSM depends on measurable targets and clear internal accountability. Two core agreements define that structure: Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Though often grouped together, they serve distinct roles. Knowing how to separate and align SLA vs OLA is key to improving outcomes and avoiding friction between teams and […]
  1. Good Reads
  2. ITSM
  3. Self Service Portal
IT Service Management and Enterprise Service Management are two approaches that help streamline operations and deliver services within organizations. ITSM focuses on managing IT services and ensuring technology supports business functions, while ESM extends these principles across the enterprise, enhancing service delivery in departments like HR and Finance. Both gain growing importance as modern businesses […]
  1. Good Reads
  2. Helpdesk Software
  3. ITAM
  4. ITIM
  5. ITSM
Introduction: Understanding OSS in Telecom The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services. […]
  1. IT Infrastructure Management
  2. IT Planning
  3. ITSM
For years, businesses relied on a reactive IT management approach, also known as the break-fix model—only addressing problems after they occurred. This method often led to unpredictable downtime, rising costs, and a struggle to scale with growing business needs. Without proactive monitoring, issues could escalate, causing major disruptions. This is where proactive IT management comes […]
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