Good Reads Service Level Agreement Service Level Agreement (SLA) – Learn About it in 2025 Whatever service you provide to customers—financial, SaaS, IT support, staffing, consulting, etc.—you need the appropriate service level agreements (SLAs) to build trust. However, many claim that if people trust one another, why do they need a written agreement, and who will read it anyhow? While it’s true that no one likes to read a formal […] Written by Chandana March 20, 2025July 14, 2025
Good Reads Comparing Open-Source vs. Proprietary ITSM Platforms Efficient IT Service Management (ITSM) is essential for organizations to manage their IT infrastructure, streamline operations, and improve service delivery. ITSM platforms are the backbone of these efforts by providing tools for incident management, service requests, asset tracking, and more. ITSM platforms help organizations maintain high operational standards while ensuring seamless interaction between the IT […] Written by Sachin Kumar March 17, 2025March 17, 2025
AI Good Reads Incident Management ITOps Workflow Automation How Generative AI is Reshaping the ITOps Landscape? Whether you’re a startup founder, a CTO, or a growth-oriented business operator, you need to have end-to-end visibility across your services and network. Otherwise, your ITOps teams might encounter a data center breakdown, printer failure, a blank computer screen, and many other issues. According to the research report by Ponemon, the average cost of an […] Written by Chandana January 31, 2025April 11, 2025
Good Reads CIO vs CTO: What’s the Difference? Introduction In the digital age, technological leadership has proved pivotal for businesses to remain competitive, stand out, and be innovative and agile. The Chief Information Officer (CIO) and the Chief Technology Officer (CTO) are crucial in this landscape. While these titles seem very similar, their responsibilities, areas of focus, and contributions to an organization differ […] Written by Soumya Nandhakumar December 21, 2024April 7, 2025
Good Reads Steps to Share Your Infraon Experience on G2 Overview: Submitting your first G2 review might seem daunting, but we’re here to make it easy. In this guide, you’ll find simple, step-by-step instructions for posting your review on G2. Your feedback is invaluable, not only to us but also to other customers who rely on honest reviews to make informed decisions. We’ve designed this […] Written by Shikhar Srivastava October 17, 2024January 29, 2025
Good Reads The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024December 30, 2024
AI Good Reads 5 Ways Insurance Companies Enhance IT Staff Productivity Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows closely linked with business operations. Related blog: IT workflow automation: Empowering telcos to improve […] Written by Aswin V P Ram July 19, 2024July 9, 2025
Good Reads Network Configuration Management Network Management Network Performance Monitor How to Streamline Telecom Network Management with GenAI Telecom has been a low-margin and high-spend industry. The profit by the top 10 operators since 2019 has just increased by 2.7%, while continuous spending is going to roll out 5G networks. Amidst the high competition, effective solutions are needed to recover and power through. Telecom network management is a critical yet complex task that […] Written by Nayeema Tabassum July 8, 2024July 14, 2025
Good Reads Network Configuration Management Network Monitoring System Everything you need to know about Network Configuration Managers Network Managers have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Manager? A Network Manager is a […] Written by Prashanth July 3, 2024July 14, 2025
