Our Products
ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

Let's explore

Good Reads

46524 min
  1. Good Reads

Why IT admins prefer using all-in-one products to drive IT excellence 

Enterprises across various sectors are increasingly finding value in the SaaS ecosystems, rapidly integrating solutions such as ERP, HRMS, and CRM into their operations. These applications, developed by numerous OEMs, are crafted to address distinct elements of an enterprise’s technology needs. Some vendors specialize in creating targeted, best-in-class products dedicated to optimizing specific functions within […]
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63931 min
  1. Good Reads
  2. Remote Access
  3. RMM(Remote Monitoring and Management)

How to Pick the Perfect Remote Monitoring and Management Software for Your Network

The reliance on network infrastructure has become more pronounced than ever since the pandemic. As businesses are routing to hybrid work models, the need for a robust Remote Monitoring and Management (RMM Software) is of prime importance. The consequences of network downtime that leads to security breaches are not just operational; they can be financially […]
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197 min
  1. Good Reads
  2. Network Availability Monitoring Tools
  3. RMM(Remote Monitoring and Management)

Understanding the Impact of Hypervisor Monitoring

Virtualization technology has changed the way we manage computing resources, allowing multiple virtual machines (VMs) to run on a single physical machine. Hypervisor monitoring software is responsible for creating and managing such VMs. Monitoring these hypervisors is crucial for boosting the health, performance, and security of the entire virtualized environment.  Related blog: 10 reasons why […]
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710 min
  1. Good Reads
  2. Network Monitoring System
  3. Network Performance Monitor

How Real-Time Network Monitoring Can Solve Key IM Challenges

Real-time network monitoring is an integral part of modern network management, offering a wide array of capabilities and benefits to ensure network integrity and performance. This dynamic approach encompasses the continual gathering and examination of data from a multitude of sources, such as network traffic, system logs, and performance metrics, providing a real-time overview of […]
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212711 min
  1. AI
  2. Customer Support
  3. Good Reads
  4. Helpdesk Software

Revolutionizing Customer Support: An Implementation Guide to AI-Powered Helpdesks

Integrating AI-powered helpdesks into your IT customer support system can be a game-changing move. It helps automate routine tasks, quickly resolves common inquiries, and gives support agents real-time, data-driven insights. This reduces response times and improves the accuracy and relevance of support. AI’s ability to learn from interactions ensures that service quality continuously improves. AI-powered […]
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2148868459 min
  1. Good Reads

Trouble retaining top IT talent? Here’s a guide to hiring and retaining IT teams

Building and retaining a skilled IT ops and service team is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this […]
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60894 min 1
  1. Asset Depreciation
  2. Asset Management
  3. Good Reads
  4. Software Asset Management
  5. Software License Management

A comprehensive guide to asset depreciation for 2024

Introduction   In finance and accounting, asset depreciation plays a crucial role in accurately reflecting the value of tangible assets over time. As we embark on a new year, businesses and individuals must understand the complexities of asset depreciation for 2023. This guide highlights the importance of asset depreciation in financial reporting, analysis, and decision-making. We […]
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18279 min
  1. Customer Success
  2. Customer Support
  3. Good Reads
  4. Helpdesk Software

Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […]
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1591 min
  1. AI
  2. Customer Support
  3. Good Reads
  4. Helpdesk Software

Transforming Customer Support: An Implementation Guide to Generative AI-Assisted Helpdesks

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-Assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore […]
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