Author: Sudhakar Aruchamy

Sudhakar Aruchamy is the Chief Technology Officer of EverestIMS Technologies Limited, where he sets the engineering direction and technology strategy for the Infraon product suite. He brings deep, hands-on expertise in Linux, cloud computing, VMware, virtualisation, and network security. As CTO, Sudhakar leads an engineering team of over 150 and has overseen Infraon's platform evolution across ITSM, AIOps, ITOM, OSS, and network configuration management. Sudhakar writes on cloud architecture, AI in IT operations, network security, and enterprise platform engineering.
164765 min
  1. Network Availability Monitoring Tools
  2. Network Monitoring System
  3. Remote Asset Monitoring

10 reasons why a VM monitoring tool is invaluable for organizations

Navigating the modern IT environments requires a robust strategy when it comes to managing virtual machines. As businesses increasingly rely on virtualization, the importance of Virtual Machine (VM) monitoring becomes undeniable. VM monitoring is a major part of overall IT infrastructure management. The advantages of VM monitoring tool range from performance and security to strategic […]
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1591 min
  1. AI
  2. Customer Support
  3. Good Reads
  4. Helpdesk Software

Your Guide to Setting Up a Gen AI-Powered Helpdesk

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-based IT helpdesk software comes into play, revolutionizing customer support as we know it. In this blog, […]
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  1. Digital Employee Experience (DEX)
  2. Good Reads
  3. MSP

Why your MSPs and IT managers must collaborate to ensure superior DEX 

In today’s workplace, Digital Employee Experience (DEX) has emerged as a serious factor in defining organizational success. It’s about building an environment where digital tools enhance employee satisfaction, productivity, and engagement. IT managers, of course, play a huge role in creating and managing these digital environments, while Managed Service Providers (MSPs) bring in external expertise […]
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cybersecurity data protection min
  1. Cybersecurity
  2. Good Reads
  3. MSP

Cybersecurity in the Next Decade: Challenges and Opportunities for MSPs

With technology advancements, will cybersecurity stay important in 2030? Are MSPs preparing for the challenges and opportunities in the changing cybersecurity of 2030? How are MSPs preparing for the increasing cyber threats as technology evolves in the next decade? How can MSPs build a strong workforce in the face of the expected shortage of cybersecurity […]
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  1. AIOps
  2. Network Monitoring System

The Future of Network Monitoring: AIOPS Trends to Watch in 2025

Network monitoring is the process of continuously scrutinizing a computer network for failures or deficiencies to ensure availability and performance. AIOps (Artificial Intelligence for IT Operations) is an umbrella term for the integration of artificial intelligence (AI) technologies into network operations. It involves using machine learning, analytics, and big data to automate and enhance IT […]
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  1. AIOps
  2. Good Reads
  3. ITOps
  4. Network Monitoring System

Traditional Network Monitoring vs. AIOps Network Monitoring: A Comparative Analysis

The digital shift has particularly influenced the world of network management, where traditional monitoring is gradually giving way to AI operations (AIOps) solutions. It illustrates a clear shift towards automated and predictive IT operations management. While traditional systems have their place, particularly in smaller or less complex environments, AIOps represents the future of network monitoring, […]
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  1. AI
  2. Chatbot
  3. Customer Service
  4. Ticket Management

Transforming Customer Service: Harnessing the Potential of Natural Language Processing

As a growth-oriented business leader, you are well aware that providing an amazing customer experience (CX) is one of the key goals for any company, regardless of industry. Whether placing an order, requesting a product exchange, or inquiring about a billing concern, today’s customers expect quick and clear answers to their queries. According to HubSpot […]
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  1. Good Reads
  2. ITOps

Everything You Should Know About Collaborative Work Management In 2025

Introduction The imperative for streamlined collaboration and efficient task management stands as an undeniable truth. Amidst the intricate interplay of interconnected processes, systems, and cutting-edge technologies, the significance of adopting a coherent and meticulously structured approach cannot be overstated. This approach is essential not only for ensuring the seamless continuity of operations but also for […]
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rparobotic process automation business technology min
  1. ITSM

Everything you should know about ITSM Automation

Businesses across various industries are facing new challenges in managing their IT services efficiently. The growing complexity of IT infrastructures, increasing customer expectations, and the need for quick and accurate service delivery have led organizations to explore advanced solutions. IT Service Management (ITSM) Automation has emerged as a game-changer, revolutionizing the way companies manage their […]
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