Customer Support Customer Support Vs Customer Service in 2023: Explained A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring income. Organizations must understand customer support and customer service to expand their business. By understanding both, you’ll be able to communicate job responsibilities more precisely to your staff, make wiser hiring decisions, decrease […] Written by Sanjiv Vaigankar September 12, 2022May 29, 2023
Customer Success What Is Customer Retention in 2023? Definition and Guide Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared to only 5 – 20% for a new prospect? And according to InMoment, 77% of customers have lasting relationships with particular companies that last up to 10 years. Yet, in marketing, customer acquisition has long […] Written by Sanjiv Vaigankar August 24, 2022May 29, 2023
Customer Success What are the Must-Have Customer Service Skills in 2023? Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a business is? Probably not, right? No matter how excellent a company’s product/service is, it will lose out on business if its customer service is not up to the mark. However, even businesses with […] Written by Sanjiv Vaigankar August 24, 2022May 29, 2023
Customer Success Is Customer Success cutting-edge in the age of B2B and SaaS? It’s no secret that you’ll need a solid product and a good sales and marketing team for your company to expand. However, to maintain this growth, one must stay ahead of the game in this constantly evolving industry. In SaaS and B2B worlds, Customer Success is the avant-garde and for all the right reasons. Customer […] Written by Sanjiv Vaigankar July 1, 2022July 4, 2023
