ITSM Software Alternatives Ivanti vs. ServiceNow vs. Infraon in 2025 IT Service Management (ITSM) and IT Operations Management (ITOM) are critical components of managing an organization’s IT infrastructure. While they serve distinct purposes, they are inherently interconnected and provide significant benefits when implemented together. By embracing the integration of these disciplines, organizations can achieve improved IT service quality, operational efficiency, and customer satisfaction. Related blog: […] Written by Samaresh Mandal June 16, 2023March 26, 2025
ITSM Infraon Desk Software Alternatives The 9 Best ServiceNow Alternatives and Competitors in 2025 ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require. ServiceNow ITSM is a tool that offers various features and functionalities to help organizations manage their IT services effectively. Some key features of […] Written by Samaresh Mandal May 6, 2023April 10, 2025
ITSM 10 ITSM Best Practices for IT Service Management IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […] Written by Samaresh Mandal March 6, 2023March 26, 2025
Cost Management Reduce IT costs without increasing incidents and escalations As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve […] Written by Samaresh Mandal February 21, 2023January 22, 2024
IT Ticket Reduce IT Tickets without impacting end user productivity In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […] Written by Samaresh Mandal February 21, 2023January 22, 2024
ITSM Good Reads Incident Management What is Incident Management in ITSM? The major objective of incident management tool is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets. “Governing the life cycle of all incidents to promptly return to normal […] Written by Samaresh Mandal February 20, 2023April 10, 2025
Asset Management Warehouse Asset Tracking System: Organizes Your Assets in Seconds Are you experiencing difficulties in locating a specific asset in your warehouse? Whether it be boxes, containers, or individual items, having visibility to all your assets is necessary for a productive and compliant warehouse. But, keeping track of all of those individual parts can be challenging, especially if your warehouse needs to manage thousands of […] Written by Samaresh Mandal November 15, 2022March 20, 2025
Asset Management What are the Best Practices to Improve the Incident Management Process? What is Incident Management? DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system […] Written by Samaresh Mandal October 28, 2022December 30, 2024
Helpdesk Software Software Alternatives Elevate Helpdesk System: 10 Niche Solutions to Explore Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […] Written by Samaresh Mandal September 2, 2022December 30, 2024
