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Author: Abhirup Sarkar

Business leader with Entrepreneurial Spirits and a Startup mindset !!! 15+ years experience in IT. I have a decent career track for Business Development, Strategic Account and Channel Network Development, Team Management, Territory Management for delivering and improving revenue and profit gains in target market regions.
  1. Customer Service
  2. Customer Support
“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […]
  1. ITOps
  2. Remote Asset Monitoring
Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the world, managed service providers (MSPs) and their clients are attempting to accomplish more with fewer resources. Any MSP expansion needs a remote monitoring management (RMM) platform to assist efficient techs, happy customers, and […]
  1. MSP
With the constant shifts in the IT landscape, your IT teams must remain agile and adaptable. While it can be incredibly beneficial for a large organization to have in-house IT talent who can manage your IT infrastructure, many are unaware of how difficult it is to maintain that expertise. Whenever you’re responsible for minimizing the […]
  1. Asset Management
  2. ITAM
In a nutshell, IT asset management is the overall process of ensuring seamless and secure asset lifecycles in your IT ecosystem. An effective IT asset management process helps businesses of all sizes to monitor and manage their assets using a systematic approach. With a proven ITAM process, organizations can improve the productivity and efficiency of […]
  1. Asset Management
  2. ITAM
IT assets are procured because they create value. If they are not managed well, they can create costs associated with maintenance. Most IT infrastructure teams are under constant stress to optimize their IT asset inventory management. They are given directives by their respective company leaderships to lower IT infrastructure operational costs. So, the perennial question […]