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Month: July 2022

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  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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How Help Desk Software Importance for your Business
  1. Helpdesk Software

How Help Desk Software is Important for Your Business

Having a unified central help desk software has multidimensional benefits for businesses. Helpdesk software offers a robust solution by creating a definite workflow to raise tickets and seek interventions.  This is much better than having disparate systems with no role definitions as such.  Customer interactions help cement relations, ultimately contributing to brand building in a […]
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Reasons why website uptime monitoring is important for your business
  1. ITOps
  2. Uptime Monitoring Software

Reasons Why Website Uptime Monitoring is Important for Your Business

Uptime is defined as the time during which the system is functioning well without any failures. Uptime monitoring is the standard of the metric measured in percentage that determines the reliability or stability of the system. The long uptime for any system is good as it works efficiently and doesn’t require any administrative assistance or […]
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Everything to know about Server Management Software
  1. Server Management

Everything to Know About Server Management Software

With technologies like multi-cloud environments fueling the growth and operations of all global businesses, these servers must remain in their best possible condition.  Businesses have moved towards automating the performance monitoring of their system health through dedicated software called Server Management Software.  Server management software helps businesses optimize their existing IT infrastructure. Furthermore, it also […]
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A Business Guide to Software License Management
  1. Software License Management

A Comprehensive Guide to Software License Management in 2023

Software License Management (SLM) is pivotal for optimizing software assets, ensuring compliance, and driving cost-effective operations. With organizations increasingly reliant on software solutions, the strategic management of licenses becomes paramount. However, from bolstering cost efficiency through effective license utilization to mitigating risks and enhancing operational efficiency, they now have the tools to navigate software licenses […]
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Software Asset Management Infraon
  1. Infraon Assets

How well are you handling your software asset management?

The process of managing software assets has become challenging. It requires a lot of work to track each asset’s lifecycle, from the time it has been acquired and installed until renewal or disposal, given the number of software programs even small-sized businesses utilize. IT, Ops, and business teams are under increased pressure to manage their […]
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Managed IT Service Provider Infraon
  1. Infraon Assets

Are you looking to establish yourself as a Managed IT Service Provider? Here’s what you need to know before setting up your company!

As an IT service provider, you must walk a fine line between generating revenue and maintaining your team while providing the best possible service for your clients. However, you must have a sufficient budget and develop long-term strategies to attain all of these. Furthermore, when you’re operating on a break-fix model, all these tasks can […]
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What is link monitoring Infraon
  1. ITOps
  2. Network Monitoring System

Link Monitoring: A Comprehensive Guide to Network Optimization

As a network admin, you always want to ensure a seamless flow of data between your network systems. But how do you make sure that the messaging link to another network system is functioning correctly? Enter link monitoring—a powerful solution that unlocks unparalleled network visibility and performance optimization. In this blog, we look into the […]
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Customer Success vs. Customer Service Infraon
  1. Customer Success

Customer Success vs. Customer Service: Key differences

In today’s highly competitive world of SaaS solutions and B2B services, the phrases “Customer Success” and “Customer Support” are tossed about like cards on a poker table.  Both are necessary for a company’s or brand’s success. Customer success and customer support differ in their approach: one is proactive, while the other is reactive.  Using these […]
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