Good Reads Helpdesk Software Service Desk Help Desk vs. Service Desk: What’s the Difference? Modern businesses depend on strong IT support to keep everything running smoothly. However, many still confuse the terms Help Desk vs Service Desk, often using them interchangeably. This mix-up can lead to choosing the wrong support structure, affecting productivity and user satisfaction. This blog will clearly explain the difference between a help desk and a […] Written by Sachin Kumar September 12, 2025September 12, 2025
AI Good Reads Helpdesk Software Impact of new-age IT admins on the helpdesk ecosystem The IT helpdesk has traditionally been the cornerstone of organizational support, tasked primarily with resolving technical issues and maintaining the robustness of IT infrastructure. These helpdesk ecosystems have long been characterized by their reactive nature, focusing on troubleshooting and resolving immediate IT problems as they arise. Traditionally, IT administrators played a central role in this […] Written by Satish Kumar June 3, 2024July 7, 2025
AI Asset Management Helpdesk Software ITOps ITSM Network Configuration Management Why AI-enabled ITOPs is critical for smarter banking operations Banks face numerous challenges, from managing vast amounts of data to ensuring robust security measures and maintaining regulatory compliance. That’s where AI in Operation Management plays a critical role—offering a powerful solution by automating routine tasks, enhancing predictive capabilities, and providing real-time insights to streamline banking operations. It’s how banks can remain competitive, secure, and […] Written by Manjeet Gupta May 24, 2024July 4, 2025
Customer Success Customer Support Good Reads Helpdesk Software Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […] Written by Abhirup Sarkar April 5, 2024July 4, 2025
AI Customer Support Good Reads Helpdesk Software Your Guide to Setting Up a Gen AI-Powered Helpdesk Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-based IT helpdesk software comes into play, revolutionizing customer support as we know it. In this blog, […] Written by Vinutha March 29, 2024July 4, 2025
AI Good Reads Helpdesk Software The Evolution of Helpdesk in 2023 and Predictions for 2025 In a world where “Have you tried turning it off and on again?” doesn’t cut it anymore, helpdesk operations are under pressure to take a giant leap into innovation. However, 2023 has been a year of game-changing tech, setting the stage for what’s next. So, let’s unpack this evolution and peek into what 2025 has […] Written by Arun Prasath R December 21, 2023July 4, 2025
AI Customer Service Customer Success Customer Support Good Reads Helpdesk Software How AI-Powered Helpdesks Are Changing Customer Support Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore […] Written by Muddada Shyam Sunder December 14, 2023July 4, 2025
AI Helpdesk Software Video Blogs Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software solution, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape. […] Written by Manjeet Gupta July 31, 2023April 9, 2025
AI Helpdesk Software Ticket Management Video Blogs AI-Powered Ticket Automation: All You Need To Know With advancements in technology, the integration of AI ticketing systems and automated ticketing systems has revolutionized the way organizations manage their ticketing processes. In this blog, we will delve into the world of AI-powered ticket automation, exploring its benefits, features, and how it can transform your business. Related article: What is AI-Helpdesk? Understanding AI-Powered Ticket […] Written by Manish Mohan July 26, 2023January 3, 2025
