Manjeet Gupta's articles

1. Good Reads
2. ITOps
3. ITSM
4. Network Availability Monitoring Tools

10 Reasons Why Effective Kubernetes Monitoring is a Must-Have in ITOps

The implementation and management of containerized applications using Kubernetes have become increasingly prevalent. It has made a huge difference to critical aspects of ITOps, such as Network Management Systems (NMS), IT Service Management (ITSM), and IT Infrastructure Monitoring (ITIM) frameworks.  Related blog: Why AI-enabled ITOPs is critical for smarter banking operations Let’s look at ten […]

Written by Manjeet Gupta June 7, 2024June 6, 2024

1. AI
2. Asset Management
3. Helpdesk Software
4. ITOps
5. ITSM
6. Network Configuration Management

Why AI-enabled ITOPs is critical for smarter banking operations

Banks face numerous challenges, from managing vast amounts of data to ensuring robust security measures and maintaining regulatory compliance. That’s why AI-enabled ITOPs offer a powerful solution to these challenges by automating routine tasks, enhancing predictive capabilities, and providing real-time insights. It’s how banks can remain competitive, secure, and streamlined in an increasingly digital landscape. […]

Written by Manjeet Gupta May 24, 2024May 24, 2024

1. Good Reads

Why IT admins prefer using all-in-one products to drive IT excellence 

Enterprises across various sectors are increasingly finding value in the SaaS ecosystems, rapidly integrating solutions such as ERP, HRMS, and CRM into their operations. These applications, developed by numerous OEMs, are crafted to address distinct elements of an enterprise’s technology needs. Some vendors specialize in creating targeted, best-in-class products dedicated to optimizing specific functions within […]

Written by Manjeet Gupta May 11, 2024May 10, 2024

1. Good Reads
2. ITOps
3. MSP
4. Network Management
5. Network Monitoring System
6. Network Performance Monitor

How IT managers and MSPs achieve NMS success together 

Network management is crucial for monitoring, managing, and optimizing network resources. They provide a centralized view of the network’s health, performance, and security. As networks grow in complexity, involving a mix of legacy and cloud-based infrastructures, the role of NMS and achieving NMS Success becomes more challenging.   Some of its challenges include scalability, real-time monitoring, […]

Written by Manjeet Gupta February 9, 2024November 20, 2024

1. Good Reads
2. ITOps
3. Network Monitoring System

5 Key Features to Look for in Network Monitoring Software

Network infrastructure forms the backbone of any business, big or small. As networks become increasingly complex and critical for operations, the importance of robust network monitoring software has skyrocketed. Network Monitoring Software (NMS) is a crucial tool for IT professionals to ensure their networks’ health, performance, and security. But with so many options available in […]

Written by Manjeet Gupta November 30, 2023November 30, 2023

1. AI
2. Good Reads
3. Helpdesk Software

AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness 

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern AI-Helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.  A recent market […]

Written by Manjeet Gupta September 25, 2023January 22, 2024

1. Asset Management
2. ITSM
3. Video Blogs

The Complete Guide to CMDB

As organizations grow and technologies advance, the need to keep track of an ever-expanding array of resources, from hardware and software to networks and personnel, has never been more critical. This is where a Configuration Management Database is a crucial tool for seamless asset management, offering a comprehensive solution to the complex challenge of maintaining […]

Written by Manjeet Gupta August 16, 2023January 22, 2024

1. ITSM
2. Video Blogs

Everything You Should Know About ITSM Metrics

Introduction Effective IT Service Management (ITSM) is essential to ensure the seamless delivery of IT services that drive organizational success. Within ITSM, metrics play a pivotal role, serving as the compass that guides organizations toward operational excellence, continuous improvement, and informed decision-making. This blog explores the intricate world of ITSM metrics, highlighting their benefits, unveiling […]

Written by Manjeet Gupta August 11, 2023January 22, 2024

1. AI
2. Helpdesk Software
3. Video Blogs

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape. Related […]

Written by Manjeet Gupta July 31, 2023January 22, 2024

1. Asset Management
2. ITAM
3. Pricing Guide & Comparisons

EZOfficeinventory Pricing Plan & Cost Guide

As businesses grow and become increasingly reliant on technology, managing and tracking their IT assets becomes critical. This is where IT Asset Management (ITAM) solutions come into play, providing organizations with the tools to monitor and control their digital resources effectively. One such popular solution is EZOfficeinventory, which offers comprehensive ITAM features and flexible pricing […]

Written by Manjeet Gupta July 20, 2023January 22, 2024

1. AI
2. Helpdesk Software
3. Video Blogs

What is AI Helpdesk?

In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP). In this blog, […]

Written by Manjeet Gupta July 10, 2023January 22, 2024

1. ITSM
2. Software Alternatives

Lansweeper vs. ManageEngine vs. Infraon in 2024

In the rapidly evolving landscape of IT infrastructure management, selecting the right IT asset management (ITAM) and IT service management (ITSM) solution is crucial for organizations to streamline operations and enhance service delivery. With numerous options available, conducting a thorough comparative analysis is essential. 4 benefits of the right ITAM and ITSM solution 1) Improved […]

Written by Manjeet Gupta July 3, 2023January 22, 2024

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