Deepak Gupta's articles

1. AI
2. Good Reads

How Gen-AI based agents simplify the lives of IT admins

IT administrators shoulder numerous responsibilities to ensure the smooth operation of technology infrastructures. These include managing networks, data security, and system updates. However, the complexity of modern IT environments often makes these tasks overwhelming due to the sheer volume of work, presenting a huge challenge. Gen-AI offers a transformative solution by streamlining these processes and […]

Written by Deepak Gupta June 20, 2024June 24, 2024

1. IoT Devices
2. ITOps
3. Network Monitoring System

IoT Device Management: A Guide to NMS for Monitoring Connected Devices

IoT has transformed our digitally interconnected world. It has redefined how we interact with technology, data, and surroundings. Whether it’s industrial sensors or other IoT devices, they have initiated a new era characterized by convenience and data-driven decision-making. As these devices seamlessly integrate into many industries, the demand for productive IoT device management has become […]

Written by Deepak Gupta November 22, 2023January 22, 2024

1. Asset Management
2. Helpdesk Software
3. ITSM

Elevating IT Operations: The Integration of IMACD with Infraon Infinity

Is it possible to transform IT management and elevate operations by integrating IMACD with Infraon Infinity? Does IMACD integration offer the transformative solution needed to adapt, streamline operations, and optimize IT management? This blog will give you insights into the significance and potential impact of merging IMACD with Infraon Infinity, exploring a new era of […]

Written by Deepak Gupta November 17, 2023January 22, 2024

1. Helpdesk Software
2. Software Alternatives

Zendesk vs Atlassian vs Infraon in 2024

Businesses rely on robust software solutions to enhance efficiency and streamline operations in the dynamic world of customer support and project management. Choosing the right software solution becomes paramount as businesses seek to optimize their customer support and project management efforts. Two prominent players in this arena are Zendesk and Atlassian. These companies offer comprehensive […]

Written by Deepak Gupta June 5, 2023November 20, 2024

1. ITSM
2. Software Alternatives

25 Best Jira Service Management Alternatives in 2024

Are you looking for an alternative to Jira Service Management? You’ve come to the right place. We’ve compiled a list of options that offer similar functionality. Since this platform is primarily designed for IT teams and comes with robust help desk and customer support features, it can be easily utilized in various industries. As a […]

Written by Deepak Gupta May 29, 2023November 20, 2024

1. ITOps
2. Server Monitoring Software
3. Video Blogs

Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing

You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […]

Written by Deepak Gupta April 26, 2023January 22, 2024

1. IT Budget
2. IT Planning

10 ways to reduce your IT cost

The importance of reducing IT costs cannot be overstated. IT costs can make the difference between success and failure in today’s increasingly competitive business environment. The cost of IT can represent a significant portion of a business’s budget, and reducing these costs can positively impact the company’s bottom line and overall efficiency. This article will […]

Written by Deepak Gupta February 20, 2023January 22, 2024

1. ITSM

IT Service Management Software

What is IT Service Management? ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to consistently […]

Written by Deepak Gupta January 31, 2023November 20, 2024

1. Helpdesk Software
2. Customer Support
3. ITSM

Service Desk Best Practices You Should Know in 2024

Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2023. From automating processes to improving communication to investing in the right technology, […]

Written by Deepak Gupta January 19, 2023November 20, 2024

1. Change Management Models

Proven Change Management Models in 2023

In today’s rapidly evolving business ecosystem, it is more important than ever for organizations to have a solid change management strategy in place. While there are quite a few change management models in the industry, it is not always easy to pick the one that is right for your company. This article will explore the […]

Written by Deepak Gupta September 21, 2022May 29, 2023

1. Workflow Automation

A Complete Guide on Workflow Automation for 2024

The world has come far ahead of manual data processing. Without automating data-dependent complex backend procedures, businesses cannot think of scaling at the rate at which one would desire.  Automating workflow is the best solution for this problem. In this blog, let us examine the automation culture from every angle and learn about automation and […]

Written by Deepak Gupta September 8, 2022May 14, 2024

1. ITSM

ITSM Best Practices to Drive Business Value in 2024

Even when services were limited to on-premise hardware solutions, managing IT assets and services was very difficult.  Now that the services used and offered by companies on the IT front have expanded exponentially, their management has become more critical and, of course, more difficult. IT service management solutions have therefore become necessary for businesses.  Here […]

Written by Deepak Gupta September 8, 2022November 20, 2024

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