AI Good Reads Workflow Automation IT workflow automation: Empowering telcos to improve staff productivity Companies in the telecom sector are continually grappling with complex IT workflows that span vast infrastructures and customer service demands. These workflows involve managing large-scale networks, ensuring consistent service delivery, and rapidly addressing maintenance and customer support issues. The challenge intensifies with the need to integrate new technologies, comply with regulatory standards, and protect against […] Written by Sudhakar Aruchamy June 6, 2024July 14, 2025
AI Good Reads Helpdesk Software Impact of new-age IT admins on the helpdesk ecosystem The IT helpdesk has traditionally been the cornerstone of organizational support, tasked primarily with resolving technical issues and maintaining the robustness of IT infrastructure. These helpdesk ecosystems have long been characterized by their reactive nature, focusing on troubleshooting and resolving immediate IT problems as they arise. Traditionally, IT administrators played a central role in this […] Written by Satish Kumar June 3, 2024July 7, 2025
Asset Management Good Reads ITAM Seamless IT Asset Onboarding is the Need of an Hour for Banks In today’s banking environment, a smooth IT Assets Onboarding process is extremely important. It minimizes disruptions, accelerates the deployment of new technologies, and ensures that all systems function cohesively. It is important in the banking sector, where even minor delays or errors can have a huge impact. Related blog: Why AI-enabled ITOPs is critical for […] Written by Gayathri R L May 31, 2024July 4, 2025
Good Reads ITOps Why unified ITOps analytics and reporting is key for telecom companies The telecommunications sector, a leader in technological advances, relies heavily on ITOps Telecom strategies to manage its complex infrastructure and service offerings. Strong IT operations are vital in today’s data-driven world—where uninterrupted connectivity and instant access are non-negotiable. Telecom companies deal with massive data traffic, dynamic network management, and constant customer interactions, making ITOp Telecom […] Written by Samaresh Mandal May 30, 2024July 14, 2025
Good Reads Vendor Management Importance of Vendor Management for Telecom The telecom industry is undergoing a period of phenomenal transformation. This transformation is driven by factors like the surging demand for 5G, the Internet of Things (IoT), and ever-changing customer expectations. Telecom companies are constantly on their toes to deliver cutting-edge solutions. Amidst this, one often overlooked aspect holds immense significance: Vendor management services for […] Written by Nayeema Tabassum May 29, 2024July 4, 2025
AI Asset Management Helpdesk Software ITOps ITSM Network Configuration Management Why AI-enabled ITOPs is critical for smarter banking operations Banks face numerous challenges, from managing vast amounts of data to ensuring robust security measures and maintaining regulatory compliance. That’s where AI in Operation Management plays a critical role—offering a powerful solution by automating routine tasks, enhancing predictive capabilities, and providing real-time insights to streamline banking operations. It’s how banks can remain competitive, secure, and […] Written by Manjeet Gupta May 24, 2024July 4, 2025
Asset Management Good Reads It’s time to go beyond spreadsheets for telecom asset management Telecom companies manage a vast array of assets, including physical infrastructure and digital resources. Effective telecom asset management is crucial for tracking these assets, ensuring compliance, and maintaining up-to-date records. Spreadsheets, while familiar and straightforward, fail to meet these requirements effectively. Hence, the traditional reliance on spreadsheets for managing IT operations often fails to address […] Written by Gayathri R L May 23, 2024July 4, 2025
Cybersecurity ITOps Network Monitoring System Remote Asset Monitoring How integrated ITOPs can enhance security and compliance in banking Security breaches can be a ‘make or break’ moment for banks since they may result in severe consequences. Some of the fears are financial losses, legal penalties, and reputational damage. After all, a single breach can undermine user confidence while causing major business loss. Additionally, banks may face regulatory fines and increased scrutiny from oversight […] Written by Ramesh Pratap Tiwari May 21, 2024April 11, 2025
AI Asset Management Good Reads ITAM ITOps Why IT admins and Gen AI need to work together The role of IT administration has become increasingly crucial for the smooth operation of modern enterprises in the current digital-first climate. With the evolution of technology, the emergence of the role of generative AI (Gen AI) has opened new avenues for innovation and efficiency. This blog aims to delve into the synergistic relationship between IT […] Written by Muddada Shyam Sunder May 16, 2024July 9, 2025
