Good Reads Remote Access Remote Asset Monitoring Importance of access point monitoring in 2025 The evolution of access point monitoring reflects the broader trajectory of technological advancement and changing security paradigms within IT environments. Initially, access point monitoring was a relatively straightforward process focused on securing physical entry points and logging basic user activities within systems. In these early stages, the emphasis was on controlling access to physical assets […] Written by Sachin Kumar May 12, 2024January 6, 2025
Good Reads Why IT admins prefer using all-in-one products to drive IT excellence Enterprises across various sectors are increasingly finding value in the SaaS ecosystems, rapidly integrating solutions such as ERP, HRMS, and CRM into their operations. These applications, developed by numerous OEMs, are crafted to address distinct elements of an enterprise’s technology needs. Some vendors specialize in creating targeted, best-in-class products dedicated to optimizing specific functions within […] Written by Manjeet Gupta May 11, 2024July 4, 2025
Good Reads Remote Access RMM(Remote Monitoring and Management) How to Pick the Perfect Remote Monitoring and Management Software for Your Network The reliance on network infrastructure has become more pronounced than ever since the pandemic. As businesses are routing to hybrid work models, the need for a robust Remote Monitoring and Management (RMM Software) is of prime importance. The consequences of network downtime that leads to security breaches are not just operational; they can be financially […] Written by Nayeema Tabassum May 10, 2024June 26, 2024
Good Reads Network Availability Monitoring Tools RMM(Remote Monitoring and Management) Understanding the Impact of Hypervisor Monitoring Virtualization technology has changed the way we manage computing resources, allowing multiple virtual machines (VMs) to run on a single physical machine. Hypervisor monitoring software is responsible for creating and managing such VMs. Monitoring these hypervisors is crucial for boosting the health, performance, and security of the entire virtualized environment. Related blog: 10 reasons why […] Written by Pon Vijaya Raghvan May 3, 2024July 7, 2025
Good Reads Network Monitoring System Network Performance Monitor How Real-Time Network Monitoring Can Solve Key IM Challenges Real-time network monitoring is an integral part of modern network management, offering a wide array of capabilities and benefits to ensure network integrity and performance. This dynamic approach encompasses the continual gathering and examination of data from a multitude of sources, such as network traffic, system logs, and performance metrics, providing a real-time overview of […] Written by Ganesh N Kumar April 30, 2024April 30, 2024
AI Customer Support Good Reads Helpdesk Software Revolutionizing Customer Support: An Implementation Guide to AI-Powered Helpdesks Integrating AI-powered helpdesk tools into your IT customer support system can be game-changing. It helps automate routine tasks, quickly resolves common inquiries, and gives support agents real-time, data-driven insights. This reduces response times and improves the accuracy and relevance of support. AI’s ability to learn from interactions ensures that service quality continuously improves. AI-powered helpdesks […] Written by Nithin E April 29, 2024July 7, 2025
Good Reads The Complete Guide to Hiring and Retaining IT Talent Building and retaining a skilled IT ops and service team is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this […] Written by Soumya Nandhakumar April 11, 2024July 4, 2025
Asset Depreciation Asset Management Good Reads Software Asset Management Software License Management A comprehensive guide to asset depreciation for 2025 Introduction In finance and accounting, asset depreciation plays a crucial role in accurately reflecting the value of tangible assets over time. As we embark on a new year, businesses and individuals must understand the complexities of asset depreciation for 2025. This guide highlights the importance of asset depreciation in financial reporting, analysis, and decision-making. We […] Written by Aishwarya R April 6, 2024August 6, 2025
Customer Success Customer Support Good Reads Helpdesk Software Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […] Written by Abhirup Sarkar April 5, 2024July 4, 2025
