Our Products
ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

Let's explore

Good Reads

1390 min
  1. Good Reads
  2. IoT Devices
  3. ITOps
  4. Network Availability Monitoring Tools
  5. Network Configuration Management

What Are the Top Network Automation Trends In 2024? 

It is the time of the year when we revisit our carefully written 2024 New Year resolutions list and frown at how we could not stick to it religiously. Letting the everyday demands of life and work get in its way. It isn’t amusing to realize we are not committed to our boldly written, heartfelt […]
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57662 min
  1. Good Reads
  2. ITSM
  3. MSP

How IT managers and MSPs can collaborate to deliver ITSM efficiency

The IT ecosystem has seen unprecedented changes in recent years. With the advent of cloud computing, distributed architectures, and continuous technological innovations, managing and delivering ITSM efficiency has become a complex task. This complexity has made the collaboration between IT managers and Managed Service Providers (MSPs) increasingly crucial. Related blog: How MSPs play an invaluable […]
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male hands typing computer keyboard service concept min
  1. Good Reads
  2. ITOps
  3. MSP

Beyond IT: Diversifying Services Offered by MSPs 

Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of […]
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  1. Digital Employee Experience (DEX)
  2. Good Reads
  3. MSP

Why your MSPs and IT managers must collaborate to ensure superior DEX 

In today’s workplace, Digital Employee Experience (DEX) has emerged as a serious factor in defining organizational success. It’s about building an environment where digital tools enhance employee satisfaction, productivity, and engagement. IT managers, of course, play a huge role in creating and managing these digital environments, while Managed Service Providers (MSPs) bring in external expertise […]
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  1. AI
  2. Good Reads
  3. MSP

Why a collaborative approach between MSPs and IT managers is crucial

Many organizations are partnering with Managed Service Providers (MSPs) to boost their IT capabilities and support systems. However, the rise of MSPs does not signify the replacement of internal IT teams but rather an opportunity for collaboration and growth. First, let’s briefly understand the roles of MSPs and IT Managers. Managed Service Providers are external […]
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it managers and msps together for nms success
  1. Good Reads
  2. ITOps
  3. MSP
  4. Network Management
  5. Network Monitoring System
  6. Network Performance Monitor

How IT managers and MSPs achieve NMS success together 

Network management is crucial for monitoring, managing, and optimizing network resources. They provide a centralized view of the network’s health, performance, and security. As networks grow in complexity, involving a mix of legacy and cloud-based infrastructures, the role of NMS and achieving NMS Success becomes more challenging.   Some of its challenges include scalability, real-time monitoring, […]
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asset management technology business concept min
  1. Asset Management
  2. Good Reads
  3. MSP

Why enterprises need MSPs equipped with advanced asset management expertise

In modern IT ecosystems, Managed Service Providers (MSPs) ensure the smooth operation of organizations’ technology infrastructure. Among their responsibilities, asset management is a key component. MSPs leverage advanced technology to automate tasks such as inventory tracking, software updates, and license management. This automation reduces manual workload and enables MSPs to allocate resources while dealing with […]
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enhance customer experience min
  1. AI
  2. Customer Service
  3. Good Reads
  4. MSP

How Managed Service Providers Help Enhance Customer Experience with Personalization

Undoubtedly, in the current market, personalization is key to enhancing customer experiences. Therefore, Managed Service Providers (MSPs) are becoming increasingly sought after for their ability to help deliver personalized services that cater to the specific needs of customers. By leveraging data analytics, cloud technology, AI, and ML, they can provide customized solutions and services that […]
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