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Customer Service

How to deliver consistently good customer service Infraon.png 1
  1. Customer Service

How to deliver consistently good customer service

What is good customer service? Customer service is the field of providing service to customers before, during, and after a purchase or transaction. How you view a successful customer interaction depends on the customer service representative’s ability to adjust to the customer’s personality. A company that considers good customer service essential may spend more money […]
Harshvardhan Thakur
Written by Harshvardhan Thakur September 20, 2022July 7, 2025
Difference between Omnichannel contact center and Multi channel
  1. Customer Service

Omnichannel vs. Multi-channel: Key Differences in 2025

In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service to customers. There are two types of contact centers that enterprises can choose from – an omnichannel contact center or a multi-channel contact center. So, what’s the difference between the two?   An omnichannel […]
Iranna B. Sollapur
Written by Iranna B. Sollapur September 12, 2022December 30, 2024

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