Our Products
ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

Let's explore

AI

AI

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  1. AI
  2. Good Reads
  3. Incident Management
  4. ITOps
  5. Workflow Automation

How Generative AI is Reshaping the ITOps Landscape?

Whether you’re a startup founder, a CTO, or a growth-oriented business operator, you need to have end-to-end visibility across your services and network. Otherwise, your ITOps teams might encounter a data center breakdown, printer failure, a blank computer screen, and many other issues. According to the research report by Ponemon, the average cost of an […]
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  1. AI
  2. Good Reads

Trouble retaining top IT talent? Here’s a guide to hiring and retaining IT teams

Building and retaining skilled IT teams is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this retention challenge becomes a […]
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23064 min
  1. AI
  2. Good Reads
  3. Helpdesk Software

AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness 

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern AI-Helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.  A recent market […]
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  1. AI
  2. Good Reads

AI-Driven Sentiment Analysis: Embracing the Future of Insights

As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […]
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  1. AI
  2. Helpdesk Software

When generative AI helpdesks take control, will humans make the cut?

Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical.   […]
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  1. AI
  2. Chatbot
  3. Customer Service
  4. Ticket Management

Transforming Customer Service: Harnessing the Potential of Natural Language Processing

As a growth-oriented business leader, you are well aware that providing an amazing customer experience (CX) is one of the key goals for any company, regardless of industry. Whether placing an order, requesting a product exchange, or inquiring about a billing concern, today’s customers expect quick and clear answers to their queries. According to HubSpot […]
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  1. AI
  2. ITSM
  3. Service Desk

Conversational AI Service Desk: The Future of ITSM

In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […]
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AI for Customer Support and Why You Need It
  1. AI
  2. Customer Service
  3. Customer Support
  4. Video Blogs

AI for Customer Support and Why You Need It

Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, […]
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