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Author: Soumya Nandhakumar

IT Infrastructure Management Services
  1. IT Infrastructure Management

IT Infrastructure Management Services

What is IT Infrastructure Management? Are you curious about what an IT infrastructure management tool is and how it can be used to drive innovation within your business?  From choosing which tools are best suited for specific projects to understanding resource utilization patterns throughout the enterprise – learn more about why important companies around the […]
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What is Software Asset Management
  1. Software Asset Management
  2. Asset Management

Software Asset Management

What is Software Asset Management? Software asset management (SAM) is the process of managing and optimizing the use of software within an organization. It involves identifying all of the software assets within an organization, including licenses, installations, and usage, and then implementing policies and procedures to manage those assets cost-effectively. The goal of software asset […]
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server management
  1. Server Management

What is Server Management? Everything Need to Know

What is Server Management?  Server management includes all the monitoring and maintenance necessary to keep your server running reliably and optimally. Server management also includes managing hardware, software, security, and backups. The main goals of server management are: Server Management Basics Servers are equipped with cooling systems and thermometers, making it easy to manage them […]
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Secure Remote Access Software
  1. Remote Access

Secure Remote Access Software: Everything You Need to Know

What is Remote Access Software? Remote desktop software, also known as remote access applications or remote access software, allows you to remotely access and work on any computer from a remote location.  Remote access applications are very useful in many situations, such as executing codes, troubleshooting computer problems, and managing your office network remotely from […]
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API Monitoring
  1. API Monitoring

What is API Monitoring? A Complete Guide

What is API Monitoring? API monitoring is a holistic approach to monitoring the availability, responsiveness, and performance of application programming interfaces (APIs). It helps identify application failures, dependent services or website failures, and outages or poor performance of API calls. How does API monitoring work? API monitoring uses a remote computer to send requests to […]
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Service Catalog
  1. Customer Service
  2. Service Desk

What is Service Catalog? Everything you need to know.

What is a service catalog? A service catalog is a detailed description of the IT services that a company provides to its customers. It shows how services, assets, and business results are linked. It also displays the need for a service and how the service provider will meet that need. The service catalog contains. Benefits […]
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Hardware Inventory Management
  1. Hardware Inventory Management
  2. Asset Management

Hardware Inventory Management – A Complete Guide

What is hardware inventory management? Hardware inventory management is the process of tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as […]
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What is Self Service Portal
  1. Self Service Portal

What Is a Self-Service Portal?

A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within […]
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organize mobilize analyze how to effectively handle support tickets header
  1. Good Reads
  2. Solutions

Best Practices and Processes to Organize Your Work Orders

Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, […]
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