Author: Shwethashree

  1. Customer Service
  2. Customer Support
Customer service is an integral part of running any business. Every customer is deserving of excellent service and attention. When you instil this attitude in your employees and leadership, great things can happen. Staff will feel empowered to make decisions with a conscience, and they will learn how to serve their customers’ best interests. The […]
  1. Customer Success
In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business. What does customer-first mean? Customer-first means putting the customer’s […]
  1. Customer Service
Most businesses today are focused on becoming more customer-centric. It can be hard to figure out what that actually means. In this article, we’ll explore the concept of customer orientation and provide some examples to illustrate how it can be applied in practice. What is customer orientation? Customer orientation is a business strategy that is […]
  1. Customer Service
Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits in the past of customer loyalty and competitive advantage, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […]
  1. Customer Support
No matter how well-developed your product is, it’s likely that a customer will have questions at some point during the process. When they do, it’s helpful in many ways for them to be greeted by an efficient and effective customer support team. Understanding what makes for exceptional SaaS customer support and how to implement it […]
  1. Customer Success
Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of […]
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