Author: Shwethashree

  1. Customer Service
  2. Customer Support
Customer service is an integral part of running any business. Every customer is deserving of excellent service and attention. When you instill this attitude in your employees and leadership, great things can happen. Staff will feel empowered to make decisions with a conscience, and they will learn how to serve their customers’ best interests. The […]
  1. Customer Success
In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business. What does customer-first mean? Customer-first means putting the customer’s […]
  1. Customer Service
Most businesses today are focused on becoming more customer-centric. It can be hard to figure out what that actually means. In this article, we’ll explore the concept of customer orientation and provide some examples to illustrate how it can be applied in practice. What is customer orientation? Customer orientation is a business strategy that is […]
  1. Customer Service
Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits in the past of customer loyalty and competitive advantage, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […]