Author: Samaresh Mandal

  1. ITSM
  2. Software Alternatives
IT Service Management (ITSM) and IT Operations Management (ITOM) are critical components of managing an organization’s IT infrastructure. While they serve distinct purposes, they are inherently interconnected and provide significant benefits when implemented together. By embracing the integration of these disciplines, organizations can achieve improved IT service quality, operational efficiency, and customer satisfaction. Related blog: […]
  1. ITSM
  2. Infraon Desk
  3. Software Alternatives
ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require.  ServiceNow is an ITSM (IT Service Management) tool that offers various features and functionalities to help organizations manage their IT services effectively. Some […]
  1. ITSM
IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […]
  1. Cost Management
As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve […]
  1. IT Ticket
In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […]
  1. ITSM
  2. Good Reads
  3. Incident Management
The major objective of incident management is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal service […]
  1. Asset Management
What is Incident Management? DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system […]
  1. Helpdesk Software
  2. Software Alternatives
Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […]
  1. Helpdesk Software
How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement?  You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […]