Good Reads Incident Management ITSM Incident Management Best Practices & Processes Incident Management plays a critical role in reducing downtime and keeping business operations on track. In today’s fast-moving digital world, systems are more connected and complex than ever, making it harder to respond to disruptions quickly. That’s why having a well-structured Incident Management process is no longer optional; it’s essential. From detecting issues early to […] Written by Arun Prasath R September 8, 2025September 8, 2025
AI Good Reads ITSM The importance of CSI in ITSM frameworks: What do modern enterprises need to know? Modern enterprises face numerous challenges in maintaining and improving service delivery. These range from rapidly changing technological advancements to escalating customer expectations and the need for agile responses to market shifts. It’s why, as the name implies, Continuous Service Improvement (CSI) is a huge part of IT Service Management (ITSM). CSI represents a systematic approach […] Written by Arun Prasath R June 14, 2024June 14, 2024
AIOps Good Reads AIOps Platform in 2025: What they don’t tell you  If you like fashion and frequently go shopping for new clothes, you may have encountered this experience. Once you enter a multi-brand retail store, you will notice a series of micro-store setups for each brand. The store is designed to give shoppers a grand view of all the brands under one roof. The convenience of […] Written by Arun Prasath R March 28, 2024January 3, 2025
AI ChatGPT Helpdesk Software ChatGPT vs. Gemini: Which software is best-suited for helpdesk solutions? It was a long and tiring day at work. You had to jump in and jump out of a few hard negotiation meetings with senior stakeholders. After reaching home, you wanted to relax. Sitting in a cosy corner, you open the music app on your mobile phone. Based on listening history, the app categorizes and […] Written by Arun Prasath R March 14, 2024July 14, 2025
Good Reads IoT Devices ITOps Network Availability Monitoring Tools Network Configuration Management What Are the Top Network Automation Trends In 2025? It is the time of the year when we revisit our carefully written 2025 New Year resolutions list and frown at how we could not stick to it religiously. Letting the everyday demands of life and work get in its way. It isn’t amusing to realize we are not committed to our boldly written, heartfelt […] Written by Arun Prasath R February 22, 2024July 4, 2025
AI Good Reads ITSM How AI-powered ITSM Can Help Better Understand User Needs A senior sales leader is preparing a deck on quarterly sales pipeline projection, which is due in a few hours when his laptop is locked by wrong password entries. Without efficient ITSM tools, resolving such issues quickly can be a challenge. A DevOps project manager waits for that unusual virtualization bug to get fixed so […] Written by Arun Prasath R February 8, 2024July 4, 2025
AI Cybersecurity MSP Remote Access MSPs at the crossroads: Trends for 2025 and beyond As we gaze into 2025 and beyond, it’s easy to feel a sense of déjà vu with the trends MSPs are advised to follow. Sure, these trends may echo the familiar refrains of 2024 or even earlier years, but here’s the catch: 2025 is different. The recent, unprecedented acceleration in technological evolution and adoption has […] Written by Arun Prasath R January 25, 2024April 14, 2025
AI Good Reads ITOps ITOps in 2025: What’s Changed and What’s Next? As we reflect on the ITOps advancements and challenges of 2025, it’s clear that finding a balanced approach to modernization has taken center stage. This shift is central to the future of operation management, where organizations strive to blend on-premises solutions with cloud technologies to build a cohesive, agile environment capable of meeting the fast-paced […] Written by Arun Prasath R January 11, 2024July 4, 2025
AI Good Reads Helpdesk Software The Evolution of Helpdesk in 2023 and Predictions for 2025 In a world where “Have you tried turning it off and on again?” doesn’t cut it anymore, helpdesk operations are under pressure to take a giant leap into innovation. However, 2023 has been a year of game-changing tech, setting the stage for what’s next. So, let’s unpack this evolution and peek into what 2025 has […] Written by Arun Prasath R December 21, 2023July 4, 2025
