AI Good Reads ITSM The importance of CSI in ITSM frameworks: What do modern enterprises need to know? Modern enterprises face numerous challenges in maintaining and improving service delivery. These range from rapidly changing technological advancements to escalating customer expectations and the need for agile responses to market shifts. It’s why, as the name implies, Continuous Service Improvement (CSI) is a huge part of IT Service Management (ITSM). CSI represents a systematic approach […] Written by Arun Prasath R June 14, 2024June 14, 2024
AIOps Good Reads AIOps Platform in 2024: What they don’t tell you If you like fashion and frequently go shopping for new clothes, you may have encountered this experience. Once you enter a multi-brand retail store, you will notice a series of micro-store setups for each brand. The store is designed to give shoppers a grand view of all the brands under one roof. The convenience of […] Written by Arun Prasath R March 28, 2024March 28, 2024
AI ChatGPT Helpdesk Software ChatGPT vs. Gemini: Which software is best-suited for helpdesk solutions? It was a long and tiring day at work. You had to jump in and jump out of a few hard negotiation meetings with senior stakeholders. After reaching home, you wanted to relax. Sitting in a cosy corner, you open the music app on your mobile phone. Based on listening history, the app categorizes and […] Written by Arun Prasath R March 14, 2024March 14, 2024
Good Reads IoT Devices ITOps Network Availability Monitoring Tools Network Configuration Management What Are the Top Network Automation Trends In 2024? It is the time of the year when we revisit our carefully written 2024 New Year resolutions list and frown at how we could not stick to it religiously. Letting the everyday demands of life and work get in its way. It isn’t amusing to realize we are not committed to our boldly written, heartfelt […] Written by Arun Prasath R February 22, 2024February 22, 2024
AI Good Reads ITSM How AI-powered ITSM Can Help Better Understand User Needs A senior sales leader is preparing a deck, due in a few hours, on quarterly sales pipeline projection, and his laptop gets locked by wrong password entries. A DevOps project manager waits for that unusual virtualization bug to get fixed so the customer’s finance module can go live. A VP of a business analytics function […] Written by Arun Prasath R February 8, 2024February 8, 2024
AI Cybersecurity MSP Remote Access MSPs at the crossroads: Trends for 2024 and beyond As we gaze into 2024 and beyond, it’s easy to feel a sense of déjà vu with the trends MSPs are advised to follow. Sure, these trends may echo the familiar refrains of 2023 or even earlier years, but here’s the catch: 2024 is different. The recent, unprecedented acceleration in technological evolution and adoption has […] Written by Arun Prasath R January 25, 2024January 25, 2024
AI Good Reads ITOps ITOps in 2024: What’s Changed and What’s Next? As we reflect on the ITOps advancements and challenges of 2023, it’s clear that finding a balanced approach to modernization has taken center stage. This is about balancing on-premises solutions with cloud technologies while creating a cohesive, agile environment that can meet the quickly evolving demands of the digital era. Companies have begun to realize […] Written by Arun Prasath R January 11, 2024January 18, 2024
AI Good Reads Helpdesk Software The Evolution of Helpdesk in 2023 and Predictions for 2024 In a world where “Have you tried turning it off and on again?” doesn’t cut it anymore, helpdesk operations are under pressure to take a giant leap into innovation. However, 2023 has been a year of game-changing tech, setting the stage for what’s next. So, let’s unpack this evolution and peek into what 2024 has […] Written by Arun Prasath R December 21, 2023January 22, 2024
AI Good Reads ITSM The State of ITSM in 2023 and What to Expect in 2024 In 2023, IT Service Management (ITSM) finds itself at a crossroads, impacted by economic fluctuations and technological advancements. The traditional approach of investing heavily in cumbersome, inadequate software is becoming obsolete. A new paradigm is emerging, one that demands agility, scalability, and a keen understanding of economic realities. “46% of organizations thought their ITSM tools […] Written by Arun Prasath R December 14, 2023December 14, 2023
