ITSM Infraon Desk Software Alternatives The 9 Best ServiceNow Alternatives and Competitors in 2025 ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require. ServiceNow ITSM is a tool that offers various features and functionalities to help organizations manage their IT services effectively. Some key features of […] Written by Samaresh Mandal May 6, 2023April 10, 2025
ITSM Spending More on ServiceNow in 2025? Learn with Infraon IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […] Written by Manjeet Gupta April 27, 2023April 10, 2025
ITSM Customer Service Video Blogs What is Service Request Management in ITSM? Service Request Management is a key part of IT Service Management (ITSM) that helps streamline day-to-day IT tasks. It focuses on handling routine user requests—like password resets, software access, or hardware upgrades—in a smooth and timely way. Efficient Service Request Management ensures that employees get the support they need without delays, helping IT teams stay […] Written by Manjeet Gupta April 25, 2023September 9, 2025
ITSM ChatGPT Role of ChatGPT in ITSM: New ally or all hype? At this point, ChatGPT is receiving mixed reactions. Some perceive it as a groundbreaking technology that has the potential to revolutionize various business functions, while others view it with skepticism, citing its shortcomings as deal-breakers. In addition, there are those who are concerned that it may displace human workers, result in job cuts, and potentially […] Written by Arun Prasath R April 21, 2023March 20, 2025
ITSM Digital Employee Experience (DEX) Good Reads How ITSM Can Transform the Digital Experiences of Employees It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […] Written by Chandana April 10, 2023December 30, 2024
Digital Employee Experience (DEX) ITSM Why DEX and ITSM are like two peas in a pod In this digital-everything age, companies must focus on providing a seamless digital employee experience (DEX) to keep their employees engaged and motivated. But first, how many times has it occurred to you recently that DEX is an essential part of IT service management (ITSM)? The fact is that many tend to neglect digital tools used […] Written by Arun Prasath R March 22, 2023March 26, 2025
ITSM Catalog Management Service Catalog Video Blogs Create an IT Service Catalog with simple steps in 2025 As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, […] Written by Manjeet Gupta March 6, 2023April 10, 2025
ITSM 10 ITSM Best Practices for IT Service Management IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […] Written by Samaresh Mandal March 6, 2023August 18, 2025
Incident Management ITSM How to choose the right Incident Management software? Software programs known as incident management software assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work. To […] Written by Ganesh Prabhakaran S February 24, 2023September 5, 2025
