ITSM Top 7 ITSM Solutions to help deliver a delightful support experience If your company has more than a few employees, and if even one of you is the designated “IT guy,” you’re already applying ITSM Solutions in a small way. But as your company expands, you need to bring in more mature processes to derive the most benefits from your ITSM Solutions investment. Therefore, effective IT […] Written by Deepak Gupta May 31, 2022February 18, 2025
ITSM How may Infraon assist your company with an effective ITSM integrations? Information Technology Service Management (ITSM) is a set of processes or procedures that provide best practices to align IT services with current business needs. These IT Service Management Integrations help optimize incidents or problems within the organization, ensuring seamless IT operations and improved service delivery. ITSM integrations connects the ITSM software with other 3rd party applications […] Written by Deepak Gupta May 25, 2022June 18, 2025
ITSM What is the difference between ITSM and ITOM? And how can you use their collaboration to your advantage? Imagine sitting at a service desk, where your primary goal is to resolve incidents quickly and efficiently while ensuring customer satisfaction. However, persistent technical issues can slow down response times and lead to frustration for both customers and IT teams. That’s where ITOM vs ITSM comes in—two essential frameworks that enhance IT operations, improve service […] Written by Deepak Kumar S May 25, 2022July 14, 2025
ITSM How Can ITSM Integration Help Your Business Right Now? Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies, many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. […] Written by Samaresh Mandal May 25, 2022March 26, 2025
ITSM How to Start With ITSM in An Organization? Best ITSM tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering, proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool. ITSM isn’t just about fixing or maintaining IT […] Written by Deepak Gupta May 25, 2022March 26, 2025
ITSM Benefits of Using IT Service Management Tools for Your Business The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […] Written by Samaresh Mandal May 25, 2022July 9, 2025
ITSM ITSM: Key Features and Modules ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organization to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and, thus, increase productivity. Furthermore, ITSM features include a set of IT policies, processes, and practices that help align IT services with business needs and objectives. […] Written by Deepak Gupta May 24, 2022March 26, 2025
ITSM How Important is ITSM Software in Today’s Digital Age Technological breakthroughs are disrupting the basic norms of Information Technology (IT), and businesses should keep in line with emerging innovations and trends to add value to their services and products. IT service management (ITSM Software) has become the typical paradigm for resource management of IT products. It has become imperative for businesses to embrace ITSM […] Written by Samaresh Mandal April 27, 2022July 7, 2025
ITSM What is ITIL and ITSM? ITIL and ITSM have growing preominence in current business landscapes. However, people often perceive that these two terms are non-comparable and distinct. Your business will be gaining very little when you seek to consider these terms independently. ITIL and ITSM add value to businesses through cost efficiency, reduced downtime, agility, and operational efficiency. Therefore, Managed […] Written by Deepak Gupta April 27, 2022November 27, 2024
