Author: Shafiq Muhammad

  1. Customer Service
  2. Customer Support
When there is a new product on the market and the marketing of the said product, you will acquire new customers. It is simple enough to expand your customer base. But how do you ensure they remain your customers for life? Studies show that acquiring new customers is more expensive than retaining existing ones. So, […]
  1. Customer Service
It is no secret that today’s customer service industry is one of the most challenging and demanding environments to work in. Day in and day out, customer service representatives are required to deal with demanding customers, handle complaints and provide solutions to problems. It can be a thankless job at times, but it is also […]
  1. Customer Success
As the adage goes, “A happy customer tells a friend; an unhappy customer tells the world”- the negative impact of an unhappy customer is far more significant than the positive impact of a happy customer.  No matter how amazing your products or services are, some customers will inevitably experience issues. That is an inescapable fact […]
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