Author: Deepak Gupta

Deepak Gupta heads ITSM at EverestIMS Technologies Limited, where he owns the product direction of Infraon ITSM (Infraon Desk). He led the platform through its PinkVERIFY certification programme with PeopleCert for ITILv3 and ITIL 4. His technical foundation spans full-stack development in Python, Django, Angular, and Kubernetes, paired with domain expertise in ITIL-based service management and solution architecture. Deepak writes on ITSM implementation, AI in service management, SLA governance, and IT service delivery strategy for enterprise and mid-market organisations.
digital transformation management artificial intelligence ai futuristic business min
  1. AI
  2. Workflow Automation

Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally?

The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment. Every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. To achieve this, organizations are increasingly turning to Workflow Automation Software to streamline and standardize processes across departments. Managing IT operations in BFSI involves […]
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  1. AI
  2. Good Reads

How Gen-AI based agents simplify the lives of IT admins

IT administrators shoulder numerous responsibilities to ensure the smooth operation of technology infrastructures. These include managing networks, data security, and system updates. However, the complexity of modern IT environments often overwhelms these tasks due to the sheer volume of work, presenting a huge challenge. Gen-AI offers a transformative solution by streamlining these processes and significantly […]
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168310 min 2
  1. Good Reads
  2. ITOps

Why unified ITOps analytics and reporting is key for telecom companies

The telecommunications sector, a leader in technological advances, relies heavily on ITOps Telecom strategies to manage its complex infrastructure and service offerings. Strong IT operations are vital in today’s data-driven world—where uninterrupted connectivity and instant access are non-negotiable. Telecom companies deal with massive data traffic, dynamic network management, and constant customer interactions, making ITOp Telecom […]
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491 min
  1. ITSM

Continuous Service Improvement (CSI) in the ITSM frameworks: Everything you should know

Continuous Service Improvement (CSI) is a key part of IT Service Management (ITSM) for systematically enhancing IT services and processes. It involves regularly reviewing and improving the alignment of IT services with business goals. It ensures IT services continually evolve to meet changing business needs, thereby supporting growth and adaptability. Various ITSM frameworks incorporate CSI, […]
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57662 min
  1. Good Reads
  2. ITSM
  3. MSP

Achieve ITSM Efficiency with IT Manager & MSP Collaboration

The IT ecosystem has seen unprecedented changes in recent years. With the advent of cloud computing, distributed architectures, and continuous technological innovations, managing and delivering ITSM efficiency has become complex. This complexity has made the collaboration between IT managers and ITSM Managed Services Providers (MSPs) increasingly crucial. Related blog: How MSPs play an invaluable role […]
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  1. AI
  2. Good Reads
  3. MSP

Why a collaborative approach between MSPs and IT managers is crucial

Many organizations partner with Managed Service Providers (MSPs) to boost their IT capabilities and support systems. However, the rise of MSPs does not signify the replacement of internal IT teams but rather an opportunity for collaboration and growth. First, let’s briefly understand the roles of MSPs and IT Managers. Managed Service Providers are external companies […]
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937711 min
  1. Good Reads
  2. ITOps
  3. MSP
  4. Remote Access
  5. Remote Asset Monitoring

Adapting to Remote Work: The Future of MSPs in a Decentralized Workforce

As the sun rises on a new era of work, the landscape of business operations undergoes a significant transformation. The concept of a decentralized workforce, once a futuristic vision, has now become a tangible reality for many worldwide. This shift towards remote work represents a fundamental change in how people perceive and engage with work […]
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  1. Asset Management
  2. Helpdesk Software
  3. ITSM

Elevating IT Operations: The Integration of IMACD with Infraon Infinity

Is it possible to transform IT management and elevate operations by integrating IMACD with Infraon Infinity? Does IMACD integration offer the transformative solution needed to adapt, streamline operations, and optimize IT management? This blog will give you insights into the significance and potential impact of merging IMACD with Infraon Infinity, exploring a new era of […]
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