An ITSM vendor evaluation in Malaysia goes wrong when the checklist was written for another market. Global scorecards compare features and price, then skip the questions that decide day-to-day success: who answers a P1 incident at 2 a.m. Malaysian time,…
Where should service desk data live in Indonesia? Compare on-premise, cloud and hybrid ITSM against PP 71/2019, UU PDP and OJK rules.
Enterprise software assets have become harder to govern because applications now enter the business through many routes. Some are purchased by IT,…
Asset tracking becomes difficult once assets move between people, offices, warehouses, departments, field sites, and service records. A laptop can be issued…
Software asset management best practices are becoming increasingly important as software enters businesses through SaaS sign-ups, cloud subscriptions, enterprise contracts, AI tools,…
Most IT departments did not choose to run 300 different applications. It happened one Slack workspace, one design tool trial, one finance…
