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Manjeet Gupta

Manjeet Gupta

Manjeet Gupta's articles

businessman working with business analytics data management system computer online document management metrics connected database corporate strategy finance operations sales min
  1. Good Reads
  2. ITOps
  3. Network Monitoring System

5 Key Features to Look for in Network Monitoring Software

Network infrastructure forms the backbone of any business, big or small. As networks become increasingly complex and critical for operations, the importance of robust network monitoring software has skyrocketed. Network Monitoring Software (NMS) is a crucial tool for IT professionals to ensure their networks’ health, performance, and security. But with so many options available in […]
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23064 min
  1. AI
  2. Good Reads
  3. Helpdesk Software

AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness 

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern AI-Helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.  A recent market […]
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The Complete Guide to CMDB
  1. Asset Management
  2. ITSM
  3. Video Blogs

The Complete Guide to CMDB

As organizations grow and technologies advance, the need to keep track of an ever-expanding array of resources, from hardware and software to networks and personnel, has never been more critical. This is where a Configuration Management Database is a crucial tool for seamless asset management, offering a comprehensive solution to the complex challenge of maintaining […]
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Everything You Should Know About ITSM Metrics
  1. ITSM
  2. Video Blogs

Everything You Should Know About ITSM Metrics

Introduction Effective IT Service Management (ITSM) is essential to ensure the seamless delivery of IT services that drive organizational success. Within ITSM, metrics play a pivotal role, serving as the compass that guides organizations toward operational excellence, continuous improvement, and informed decision-making. This blog explores the intricate world of ITSM metrics, highlighting their benefits, unveiling […]
Written by
Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features
  1. AI
  2. Helpdesk Software
  3. Video Blogs

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape. Related […]
Written by
digital assets business management system concept min
  1. Asset Management
  2. ITAM
  3. Pricing Guide & Comparisons

EZOfficeinventory Pricing Plan & Cost Guide

As businesses grow and become increasingly reliant on technology, managing and tracking their IT assets becomes critical. This is where IT Asset Management (ITAM) solutions come into play, providing organizations with the tools to monitor and control their digital resources effectively. One such popular solution is EZOfficeinventory, which offers comprehensive ITAM features and flexible pricing […]
Written by
What is AI Helpdesk?
  1. AI
  2. Helpdesk Software
  3. Video Blogs

What is AI Helpdesk?

In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP). In this blog, […]
Written by
businessman mark checklist with pen completion business task goal achievements planning schedule concept min
  1. ITSM
  2. Software Alternatives

Lansweeper vs. ManageEngine vs. Infraon in 2023

In the rapidly evolving landscape of IT infrastructure management, selecting the right IT asset management (ITAM) and IT service management (ITSM) solution is crucial for organizations to streamline operations and enhance service delivery. With numerous options available, conducting a thorough comparative analysis is essential. 4 benefits of the right ITAM and ITSM solution 1) Improved […]
Written by
abstract creative coding illustration modern computer monitor software development concept 3d rendering 1
  1. Infraon Desk
  2. Pricing Guide & Comparisons

Zendesk Pricing Plan & Cost Guide

If you’re considering using Zendesk for your customer support and engagement needs, it’s essential to understand the various pricing options available and how they align with your business requirements. In this article, we’ll walk you through Zendesk’s pricing structure, highlight the features and benefits of each plan, and provide insights to help you decide about […]
Written by
futuristic smart city with 5g global network technology min
  1. ITSM
  2. Software Alternatives

5 Best Atlassian Alternatives in 2023

Businesses worldwide constantly seek innovative ways to streamline operations and enhance service management capabilities. In recent years, Atlassian’s IT Service Management (ITSM) solutions have gained immense popularity, empowering organizations to handle their IT processes and improve customer satisfaction efficiently. However, with the evolving demands of the modern digital landscape, businesses must explore alternative ITSM platforms […]
Written by
support community aid help team assistance concept min
  1. Helpdesk Software
  2. Software Alternatives

5 Best Zendesk Competitors and Alternatives [2023]

Customer service is more crucial than ever in today’s fast-paced business world. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction.  Zendesk is a […]
Written by

Manjeet Gupta's articles

businessman working with business analytics data management system computer online document management metrics connected database corporate strategy finance operations sales min
  1. Good Reads
  2. ITOps
  3. Network Monitoring System

5 Key Features to Look for in Network Monitoring Software

Network infrastructure forms the backbone of any business, big or small. As networks become increasingly complex and critical for operations, the importance of robust network monitoring software has skyrocketed. Network Monitoring Software (NMS) is a crucial tool for IT professionals to ensure their networks’ health, performance, and security. But with so many options available in […]
Written by
23064 min
  1. AI
  2. Good Reads
  3. Helpdesk Software

AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness 

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern AI-Helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.  A recent market […]
Written by
The Complete Guide to CMDB
  1. Asset Management
  2. ITSM
  3. Video Blogs

The Complete Guide to CMDB

As organizations grow and technologies advance, the need to keep track of an ever-expanding array of resources, from hardware and software to networks and personnel, has never been more critical. This is where a Configuration Management Database is a crucial tool for seamless asset management, offering a comprehensive solution to the complex challenge of maintaining […]
Written by
Everything You Should Know About ITSM Metrics
  1. ITSM
  2. Video Blogs

Everything You Should Know About ITSM Metrics

Introduction Effective IT Service Management (ITSM) is essential to ensure the seamless delivery of IT services that drive organizational success. Within ITSM, metrics play a pivotal role, serving as the compass that guides organizations toward operational excellence, continuous improvement, and informed decision-making. This blog explores the intricate world of ITSM metrics, highlighting their benefits, unveiling […]
Written by
Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features
  1. AI
  2. Helpdesk Software
  3. Video Blogs

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape. Related […]
Written by
digital assets business management system concept min
  1. Asset Management
  2. ITAM
  3. Pricing Guide & Comparisons

EZOfficeinventory Pricing Plan & Cost Guide

As businesses grow and become increasingly reliant on technology, managing and tracking their IT assets becomes critical. This is where IT Asset Management (ITAM) solutions come into play, providing organizations with the tools to monitor and control their digital resources effectively. One such popular solution is EZOfficeinventory, which offers comprehensive ITAM features and flexible pricing […]
Written by
What is AI Helpdesk?
  1. AI
  2. Helpdesk Software
  3. Video Blogs

What is AI Helpdesk?

In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP). In this blog, […]
Written by
businessman mark checklist with pen completion business task goal achievements planning schedule concept min
  1. ITSM
  2. Software Alternatives

Lansweeper vs. ManageEngine vs. Infraon in 2023

In the rapidly evolving landscape of IT infrastructure management, selecting the right IT asset management (ITAM) and IT service management (ITSM) solution is crucial for organizations to streamline operations and enhance service delivery. With numerous options available, conducting a thorough comparative analysis is essential. 4 benefits of the right ITAM and ITSM solution 1) Improved […]
Written by
abstract creative coding illustration modern computer monitor software development concept 3d rendering 1
  1. Infraon Desk
  2. Pricing Guide & Comparisons

Zendesk Pricing Plan & Cost Guide

If you’re considering using Zendesk for your customer support and engagement needs, it’s essential to understand the various pricing options available and how they align with your business requirements. In this article, we’ll walk you through Zendesk’s pricing structure, highlight the features and benefits of each plan, and provide insights to help you decide about […]
Written by
futuristic smart city with 5g global network technology min
  1. ITSM
  2. Software Alternatives

5 Best Atlassian Alternatives in 2023

Businesses worldwide constantly seek innovative ways to streamline operations and enhance service management capabilities. In recent years, Atlassian’s IT Service Management (ITSM) solutions have gained immense popularity, empowering organizations to handle their IT processes and improve customer satisfaction efficiently. However, with the evolving demands of the modern digital landscape, businesses must explore alternative ITSM platforms […]
Written by
support community aid help team assistance concept min
  1. Helpdesk Software
  2. Software Alternatives

5 Best Zendesk Competitors and Alternatives [2023]

Customer service is more crucial than ever in today’s fast-paced business world. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction.  Zendesk is a […]
Written by