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ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

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  1. AI
  2. Chatbot
  3. Customer Service
  4. Customer Support
  5. Good Reads
  6. Self Service Portal
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Click, Be Happy, and Self-Serve: Customer Experience in 2024

The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […]
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  1. AI
  2. Chatbot
  3. Customer Service
  4. Ticket Management

Transforming Customer Service: Harnessing the Potential of Natural Language Processing

As a growth-oriented business leader, you are well aware that providing an amazing customer experience (CX) is one of the key goals for any company, regardless of industry. Whether placing an order, requesting a product exchange, or inquiring about a billing concern, today’s customers expect quick and clear answers to their queries. According to HubSpot […]
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The Best AI Chatbots in 2024
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  2. Chatbot
  3. ChatGPT
  4. Software Alternatives
  5. Video Blogs

The Best AI Chatbots in 2024

Introduction In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels. […]
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Chatbots vs. Conversational AI: What’s the Difference?
  1. AI
  2. Chatbot
  3. Video Blogs

Chatbots vs. Conversational AI: What’s the Difference?

Introduction Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies […]
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