Our Products
ITOM - IT OPERATIONS MANAGEMENT
infraon Assets icon

Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

infraon ITIM icon

ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

infraon ITSM icon

SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

infraon NMS icon

NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

infraon ITSM icon

NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

infraon ITSM icon

AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
infraon ITSM icon

ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
infraon ITSM icon

OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
infraon ITSM icon

Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

Let's explore

Author: Sanjay Parmar

cert tableau
  1. Customer Service
  2. Customer Success
  3. Customer Support

Customer Service Week: Best Ideas to Celebrate on Your Budget

Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a time to recognize and appreciate the men and women who work in customer service. There are many ways to show appreciation for your customer service team during the week. Related article: What does […]
Written by
Understanding customer success Infraon
  1. Customer Success

Understanding customer success – What is it, and why is it important for your company to achieve it?

Customers are no longer satisfied with just a product or a service. They want more!   Customers’ expectations have grown exponentially, and it’s in the hands of businesses to offer more value to their customers. Without a customer-centric approach, your business could have a precarious future.   Customer Success is emerging as an essential factor in business […]
Written by