Author: Deepak Gupta

Deepak Gupta heads ITSM at EverestIMS Technologies Limited, where he owns the product direction of Infraon ITSM (Infraon Desk). He led the platform through its PinkVERIFY certification programme with PeopleCert for ITILv3 and ITIL 4. His technical foundation spans full-stack development in Python, Django, Angular, and Kubernetes, paired with domain expertise in ITIL-based service management and solution architecture. Deepak writes on ITSM implementation, AI in service management, SLA governance, and IT service delivery strategy for enterprise and mid-market organisations.
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  1. ITSM
  2. Infraon Desk
  3. Software Alternatives

The 9 Best ServiceNow Alternatives and Competitors in 2026

ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require.  ServiceNow ITSM is a tool that offers various features and functionalities to help organizations manage their IT services effectively. Some key features of […]
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Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing
  1. ITOps
  2. Server Monitoring Software
  3. Video Blogs

Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing

You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […]
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  1. ITSM

ITSM Best Practices: A Complete Guide to Building a High-Performing IT Service Management Framework

Today, IT operations handle higher request volume, tighter expectations, and broader service scope. ITSM practices give teams a repeatable way to manage work, reduce friction, and keep service delivery predictable as demand grows. IT Service Management defines how teams plan, deliver, operate, and improve IT services that help meet business goals.   Instead of focusing on tools alone, ITSM best practices […]
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  1. IT Ticket

Reduce IT Tickets without impacting end user productivity

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […]
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Service Desk Best Practices You Should Know in 2023
  1. Helpdesk Software
  2. Customer Support
  3. ITSM

Service Desk Best Practices You Should Know in 2025

Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2025. From automating processes to improving communication to investing in the right technology, […]
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