Author: Deepak Gupta

Deepak Gupta heads ITSM at EverestIMS Technologies Limited, where he owns the product direction of Infraon ITSM (Infraon Desk). He led the platform through its PinkVERIFY certification programme with PeopleCert for ITILv3 and ITIL 4. His technical foundation spans full-stack development in Python, Django, Angular, and Kubernetes, paired with domain expertise in ITIL-based service management and solution architecture. Deepak writes on ITSM implementation, AI in service management, SLA governance, and IT service delivery strategy for enterprise and mid-market organisations.
it asset management
  1. Good Reads
  2. Infraon IMS
  3. ITIM

Inventory Management Software Dubai: The Smart Choice for Manufacturing

Inventory Management Software Dubai helps manufacturers reduce costly downtime by providing real-time visibility into assets and inventory. Unplanned downtime costs the average manufacturing facility $260,000 per hour, and for the world’s largest industrial operators, the combined annual toll reached $1.4 trillion in 2024, according to the Siemens True Cost of Downtime report. For Dubai’s manufacturing […]
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itsm integration
  1. Good Reads
  2. ITSM

ITSM Integrations: Complete Guide to Tools, Modules & Use Cases for 2026

What Are ITSM Integrations? ITSM integration creates a live bridge between your IT service management platform and other business systems. Instead of keeping incident data locked inside one tool, integrations push and pull information across monitoring solutions, development pipelines, customer relationship platforms, and security frameworks. Think of it as a nervous system for your IT […]
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Best ITSM tools in Indonesia: ITSM Indonesia vendor shortlist for enterprise IT
  1. ITSM Indonesia

Best ITSM Tools in Indonesia: A 2026 Shortlist for Enterprise IT

Indonesia’s ITSM market presents enterprise buyers with a mix of global platforms, regional vendors, cloud-first tools, and products that support self-managed deployment. But choosing between them requires looking at factors that directly affect how the platform can be bought and operated in Indonesia. Deployment options, data location, PSE registration, regulatory requirements, implementation timelines, and long-term […]
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it asset management software that malaysian enterprises rely on
  1. ITAM Malaysia

Best IT Asset Management Software That Malaysian Enterprises Rely On

For enterprises operating across Malaysia’s key economic corridors, the Klang Valley, Penang Technology Park, and Iskandar Malaysia in Johor, managing distributed IT assets without a centralized system creates compounding risk. The hidden cost of unmanaged IT assets in Malaysian enterprises Here is what happens when assets go untracked: These expenses are concealed within operational budgets, […]
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What is Software Asset Management
  1. Asset Management
  2. Good Reads
  3. Software Asset Management

Software Asset Management: The Complete SAM Guide (2026)

What Is Software Asset Management (SAM)? Software Asset Management (SAM) is the practice of systematically managing, controlling, and optimizing the software assets an organization owns, uses, and operates throughout their full lifecycle, from initial purchase and deployment through to retirement. A mature SAM program gives organizations complete visibility into what software they have, how it […]
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IT workflow empower
  1. ITSM
  2. Workflow Automation

IT Workflow Automation: Complete Guide, Examples, Tools & Best Practices

IT teams are managing more complexity than ever before: larger infrastructure footprints, higher ticket volumes, more demanding SLAs, and a growing expectation that IT operates proactively rather than reactively. Manual processes that once kept pace with business demands are now a bottleneck. IT workflow automation removes that bottleneck by replacing repetitive, rules-based tasks with automated […]
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