Author: Deepak Gupta

  1. ITSM
Even when services were limited to on-premise hardware solutions, managing IT assets and services was very difficult.  Now that the services used and offered by companies on the IT front have expanded exponentially, their management has become more critical and, of course, more difficult. IT service management solutions have therefore become necessary for businesses.  Here […]
  1. ITSM
Information Technology Service Management (ITSM)  is a set of processes or procedures to provide the best practices to align the IT services with current business needs. These strategies are designed to address and optimize incidents or problems in the organization.  ITSM integration connects the ITSM software with other 3rd party applications using Application Programming Interfaces (APIs). This […]