Our Products
ITOM - IT OPERATIONS MANAGEMENT
infraon Assets icon

Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management
infraon ITIM icon

ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health
infraon ITSM icon

SecuRA

On-Prem

Ensure total security with a remote access & privilege platform
infraon NMS icon

NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights
infraon ITSM icon

NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure
infraon ITSM icon

AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power
CUSTOMER SUCCESS
infraon ITSM icon

ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator
TELECOM
infraon ITSM icon

OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform
All-in-one platform
infraon ITSM icon

Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

Let's explore

ITSM

businessman blurred background with people connection icon business leadership chart min
  1. ITSM
  2. Vendor Management

Supplier and Vendor Management in IT Service Management (ITSM)

IT Service Management (ITSM) has become essential to any organization’s success in today’s technologically advanced environment. Organizations frequently rely on a broad ecosystem of vendors and providers when sourcing the hardware, software, and other essential components needed to maintain and improve their IT infrastructure. ITSM professionals need to create efficient vendor and supplier management techniques […]
Written by
human resource management hr recruitment leadership teambuilding business technology concept min
  1. Good Reads
  2. ITSM

ITSM Consulting: A Deep Dive into Service Management Consultancy

IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […]
Written by
itsm wrkflow 01 min
  1. Good Reads
  2. ITSM
  3. Workflow Automation

Integrated ITSM workflows: The backbone of efficient service management

In an era where businesses are driven by digital transformation, how organizations manage their IT services can be the line between operational efficiency and systemic breakdown. Central to this is the concept of IT Service Management (ITSM) and, more pointedly, the ITSM workflow. This blog aims to unravel the nuances, benefits, and modern approaches to […]
Written by
2305.i511.016.S.m009.c13.ai generated flat illustration
  1. AI
  2. ITSM
  3. Service Desk

Conversational AI Service Desk: The Future of ITSM

In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […]
Written by
ITSM vs. CMDB: What Are The Main Differences?
  1. ITSM
  2. Video Blogs

ITSM vs. CMDB: What Are The Main Differences?

In today’s tech-driven business landscape, efficient IT management is a cornerstone of success. Two essential tools in this realm are IT Service Management (ITSM) and Configuration Management Database (CMDB). They work together to ensure seamless operations and optimal asset utilization. In this blog, we’ll explore ITSM vs. CMDB while comparing the two based on their […]
Written by