ITSM

18647 min
  1. Good Reads
  2. ITSM

Loan application processing: How does ITSM streamline credit approval?

Is it accurate that the loan application process involves a thorough evaluation by lending institutions to assess borrowers’ creditworthiness? Based on this assessment, do lenders decide whether to approve or decline loan applications?   Does this complex process frequently encounter challenges, resulting in lengthy processing times and a higher risk of inaccuracies? This blog provides insights […]
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386 min
  1. Cybersecurity
  2. Good Reads
  3. ITSM
  4. Zero Trust Security

Fraud prevention and detection: ITSM’s role in banking security

Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers.  In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters?  According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […]
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  1. ITSM
  2. Vendor Management

Supplier and Vendor Management in IT Service Management (ITSM)

IT Service Management (ITSM) has become essential to any organization’s success in today’s technologically advanced environment. Organizations frequently rely on a broad ecosystem of vendors and providers when sourcing the hardware, software, and other essential components needed to maintain and improve their IT infrastructure. ITSM professionals need to create efficient vendor and supplier management techniques […]
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  1. Good Reads
  2. ITSM

ITSM Consulting: A Deep Dive into Service Management Consultancy

IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […]
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  1. Good Reads
  2. ITSM
  3. Workflow Automation

Integrated ITSM workflows: The backbone of efficient service management

In an era where businesses are driven by digital transformation, how organizations manage their IT services can be the line between operational efficiency and systemic breakdown. Central to this is the concept of IT Service Management (ITSM) and, more pointedly, the ITSM workflow. This blog aims to unravel the nuances, benefits, and modern approaches to […]
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  1. AI
  2. ITSM
  3. Service Desk

Conversational AI Service Desk: The Future of ITSM

In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […]
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