ITSM Good Reads Incident Management What is Incident Management in ITSM? The major objective of incident management tool is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets. “Governing the life cycle of all incidents to promptly return to normal […] Written by Deepak Gupta February 20, 2023April 10, 2025
Good Reads ITIL Software ITSM Problem Management What is Problem Management and Other Key ITIL Processes? A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times. When incidents occur, productivity is hampered, and prompt solutions are offered, […] Written by Mohitakshi Agrawal February 20, 2023July 9, 2025
Service Desk Good Reads IT Service Desk Explained: Roles, Benefits & Tools for Modern IT Teams Unlike ad-hoc support channels, a service desk operates with defined processes. Requests enter through formal intake paths, move through categorization and assignment, and close with documented outcomes. This structure helps with accountability, reporting, and service quality measurement across IT operations. What Is an IT Service Desk? An IT service desk serves as the central point where users interact with IT for assistance, […] Written by Ganesh N Kumar February 20, 2023March 9, 2026
Good Reads ITSM Video Blogs Learn ITSM and ITOM Key Differences and Similarities ITSM and ITOM are two of the most critical concepts to understand when managing an IT department. Although both are related to IT management, key differences and similarities between the two must be understood to maximize efficiency and ensure customer service. In this article, we will explain the key differences and similarities between ITOM and […] Written by Deepak Kumar S February 20, 2023March 26, 2025
Good Reads Solutions Best Practices and Processes to Organize Your Work Orders Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, […] Written by Soumya Nandhakumar December 26, 2022November 20, 2024
Asset Management Good Reads What is the difference between availability and reliability? Ensuring uninterrupted access is a key consideration when investing in IT services. However, achieving this level of performance in enterprise IT can be challenging. Businesses must define the service levels required to support seamless operations and minimize the impact of IT disruptions on business continuity. Two metrics in this evaluation are reliability vs availability. While […] Written by Ganesh N Kumar December 26, 2022September 12, 2025
Good Reads Everything we want you to realize about the impact of Log4j vulnerability The tech industry has been scrambling to set the major security flaw in logging software to rights. The Apache Log4j vulnerability caught security teams across the globe entirely off guard. This vulnerability is easy to exploit, giving the threat actors a simple way to control Java-based web servers and launch code execution attacks. Log4j is […] Written by Sudhakar Aruchamy December 22, 2021July 9, 2025
