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  1. Asset Management
  2. Good Reads
  3. ITIM
  4. Network Management

Modern IT Infrastructure Management: Three Pillars for Success in 2025

Introduction  IT infrastructure is the backbone of every modern business, supporting operations, data management, and digital services. As companies progress towards digital transformation, a strong and flexible IT infrastructure becomes more important than ever. By 2025, success in IT infrastructure management will depend on three key pillars. Automation & AI-driven IT Infrastructure Management will enhance […]
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  1. Good Reads
  2. Helpdesk Software
  3. ITAM
  4. ITIM
  5. ITSM

What are Operational Support Systems (OSS) in Telecom?

Introduction: Understanding OSS in Telecom The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services. […]
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The Importance of SOC 2 Certification for Building Customer Trust

Companies entrust service providers with sensitive data like customer records, financial details, and intellectual property, which demand rigorous security and reliability. SOC 2 certification (Service Organization Control 2), developed by the American Institute of Certified Public Accountants (AICPA), is a globally recognized standard that validates an organization’s commitment to data protection and operational excellence.  For SaaS, […]
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  1. Good Reads
  2. Workflow Automation

Why Automation Only Works When Someone Owns the Outcome

Here’s the automation dream: click a button, walk away, sip coffee, bask in the glow of flawless execution. Servers behave. Pipelines hum. Metrics sparkle. Nobody panics. Even market studies say it’s worth big bucks. For instance, even the global intelligent process automation market is expected to reach over $25.9 billion by 2027.  Reality, of course, […]
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  1. Asset Lifecycle Management
  2. Asset Maintenance Software
  3. Asset Management
  4. Good Reads

5 Benefits of an IT Asset Disposition Plan

Introduction: Understanding IT Asset Disposition (ITAD) IT asset disposition plan (ITAD) is the process of securely managing and disposing of outdated or unwanted IT equipment, such as computers, servers, and networking devices. It ensures that sensitive data is permanently erased, hardware is either recycled or repurposed, and disposal follows environmental regulations. A proper IT asset […]
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  1. Good Reads
  2. ITOps
  3. Network Configuration Management
  4. Network Management
  5. Network Monitoring System

The Future of VLANs: Are They Still Relevant in Modern Networking?

VLANs (Virtual Local Area Networks) have long been essential in networking, allowing network segmentation to improve security, efficiency, and traffic management. Traditionally, VLANs helped organizations optimize their IT infrastructure by isolating devices within a network, reducing congestion, and enhancing security. Today, VLANs remain critical for maintaining stability and performance as networks grow more complex with […]
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  1. Good Reads
  2. Workflow Automation

Workato vs MuleSoft: Which Automation Tool is Suitable?

In today’s fast-paced business world, automation tools are essential for streamlining workflows and boosting efficiency. Workato and MuleSoft are two leading solutions offering unique features to meet diverse business needs. Whether you’re looking for easy integration or advanced customization, we at Infraon firmly believe that choosing the right tool can make all the difference. Let’s […]
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Service Level Agreement (SLA) - Learn About it in 2023
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  2. Service Level Agreement

Service Level Agreement (SLA) – Learn About it in 2025

Whatever service you provide to customers—financial, SaaS, IT support, staffing, consulting, etc.—you need the appropriate service level agreements (SLAs) to build trust. However, many claim that if people trust one another, why do they need a written agreement, and who will read it anyhow? While it’s true that no one likes to read a formal […]
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Comparing Open-Source vs. Proprietary ITSM Platforms

Efficient IT Service Management (ITSM) is essential for organizations to manage their IT infrastructure, streamline operations, and improve service delivery. ITSM platforms are the backbone of these efforts by providing tools for incident management, service requests, asset tracking, and more. ITSM platforms help organizations maintain high operational standards while ensuring seamless interaction between the IT […]
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