AI Good Reads Incident Management ITOps Workflow Automation How Generative AI is Reshaping the ITOps Landscape? Whether you’re a startup founder, a CTO, or a growth-oriented business operator, you need to have end-to-end visibility across your services and network. Otherwise, your ITOps teams might encounter a data center breakdown, printer failure, a blank computer screen, and many other issues. According to the research report by Ponemon, the average cost of an […] Written by Chandana January 31, 2025April 7, 2025
AI Workflow Automation Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment. Every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. To achieve this, organizations are increasingly turning to Workflow Automation Software to streamline and standardize processes across departments. Managing IT operations in BFSI involves […] Written by Samaresh Mandal July 24, 2024April 10, 2025
AI Good Reads 5 Ways Insurance Companies Enhance IT Staff Productivity Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows that are closely linked with business operations. Related blog: IT workflow automation: Empowering telcos […] Written by Aswin V P Ram July 19, 2024January 3, 2025
AI AIOps Good Reads AIOps is Here – and BSFI Will Never Be the Same The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […] Written by Pon Vijaya Raghvan July 2, 2024December 30, 2024
AI Asset Management Good Reads ITAM Return on Investment How Financial Institutions Can Maximize the ROI of IT Assets In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […] Written by Prakash Bhat July 1, 2024February 18, 2025
AI ITOps What is the Impact of Datacenter Management on ITOPs in 2025? Datacenter management is the coordinated oversight of a datacenter’s physical and virtual infrastructure, encompassing servers, storage, networking hardware, and the software solutions that manage and optimize these resources. This domain is critical in the broader scope of Information Technology Operations (ITOps) by ensuring that datacenter resources are efficiently utilized, well-maintained, and securely operated. The management […] Written by Deepak Kumar S June 26, 2024February 18, 2025
AI Customer Support Good Reads AI Agent Assistance for Customer Support: Everything You Should Know Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […] Written by Sanjiv Vaigankar June 21, 2024January 3, 2025
AI Good Reads How Gen-AI based agents simplify the lives of IT admins IT administrators shoulder numerous responsibilities to ensure the smooth operation of technology infrastructures. These include managing networks, data security, and system updates. However, the complexity of modern IT environments often makes these tasks overwhelming due to the sheer volume of work, presenting a huge challenge. Gen-AI offers a transformative solution by streamlining these processes and […] Written by Deepak Gupta June 20, 2024March 20, 2025
AI Good Reads ITSM How IT admins can use Gen AI to manage IT service requests In today’s technology-driven organizations, IT administrators face an ever-growing volume of IT service requests ranging from routine troubleshooting to complex system integrations. As the backbone of operational efficiency, they are continually searching for methods to streamline workflows and improve response times without affecting the service quality. Enter Generative AI is a transformative tool that has […] Written by Sachin Kumar June 19, 2024June 19, 2024