Author: Ganesh N Kumar

N Ganesh Kumar is a Solutions Architect for IT Operations Management at EverestIMS Technologies Limited. In his role, he bridges product capability and real-world IT operations, focusing on how Infraon's ITOM and AIOps solutions address infrastructure complexity across enterprise and telecom environments. Ganesh has driven the research, design, and application of AI and ML in IT operations from the ground up, translating that work into capabilities that help enterprises detect anomalies, predict failures, and automate root cause identification before they impact business. Ganesh has contributed analysis on ITSM platform evaluation, IT asset lifecycle management, and AIOps strategy. He writes on ITOM, AIOps, network monitoring, and intelligent IT operations for IT leaders managing multi-site, multi-vendor infrastructure environments.
15704 min
  1. AI
  2. Asset Management
  3. SaaS
  4. Software License Management

How to Streamline Procurement and Renewals with AI-Driven SaaS License Management

Software as a Service (SaaS) is an integral component of the digital-centric world, delivering scalable solutions, remote operability, and financial leanness. Yet, the administration of extensive SaaS licenses presents complex challenges. It necessitates careful tracking of user engagement, renewal processes, adherence to regulatory compliance, and cost optimization strategies. Of course, AI has emerged as an […]
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  1. Cybersecurity
  2. Edge Computing
  3. IoT Devices

The future of IT ecosystems: How IoT and edge computing can pave the way

Historically, IT departments in enterprises have managed centralized data centers. All data would funnel into these hubs to be processed, analyzed, and stored. But, with the rapid deployment of IoT devices, such a centralized approach becomes less feasible. Transmitting vast amounts of data from geographically dispersed devices to a central location introduces latency, costs, and […]
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  1. Good Reads
  2. ITOps

Unable to accurately measure IT success? Watch out for these 7 KPIs

The right KPIs are critical for optimizing IT management lifecycles. With the right set of metrics, organizations can objectively measure their IT function’s performance and identify areas for improvement. These service and operational KPIs often act as a compass, guiding IT teams to help drive operational excellence and achieve strategic alignment with organizational goals. Let’s […]
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  1. AI
  2. Good Reads

Tips for Hiring and Keeping Top IT Talent

Building and retaining skilled IT teams is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this retention challenge becomes a […]
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The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist
  1. Asset Management
  2. ITAM
  3. Video Blogs

The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist

Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on […]
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  1. Good Reads
  2. ITSM
  3. Workflow Automation

Integrated ITSM workflows: The backbone of efficient service management

In an era where businesses are driven by digital transformation, how organizations manage their IT services can be the line between operational efficiency and systemic breakdown. Central to this is the concept of IT Service Management (ITSM) and, more pointedly, the ITSM workflow. This blog aims to unravel the nuances, benefits, and modern approaches to […]
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A Comprehensive Guide to IT Asset Management
  1. Asset Management
  2. ITAM
  3. Video Blogs

A Comprehensive Guide to IT Asset Management

In this technology-driven landscape, the efficient management of IT assets has become pivotal for organizational success. Enter IT Asset Management ITAM, a strategic practice that navigates the complexities of overseeing and optimizing a wide spectrum of IT resources. In this blog, let’s understand the core facets of ITAM, from its definition and benefits to its […]
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Exploring the world of helpdesks: A complete guide
  1. Helpdesk Software
  2. Video Blogs

Exploring the world of helpdesks: A complete guide

A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel […]
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